Guest Experience Executive

Axiom Hospitality Limited; Manchester; On-site; GBP 14,583,000 - 16,275,000; Part time

Benefits offered by this job

Discounts

Hotel discounts

Holiday entitlement

Wellbeing support

Pay access

Referral rewards

Training & progression

Job summary

Manchester Marriott Hotel Piccadilly in Manchester is seeking a Guest Experience Assistant to join our fast-paced, guest-focused team. You will greet guests warmly, handle requests and queries, and uphold the highest standards of service both face-to-face and over the phone, acting as a true ambassador for exceptional hospitality.

This part-time role (16 hrs/week) pays £12.71 per hour, includes benefits such as employee discounts, generous holiday entitlement, wellbeing support, pay access, and

Qualifications

• Hospitality passion and customer service focus.
• Previous receptionist experience preferred but not required.
• Ability to understand guests' needs to create exceptional service experiences.
• Excellent personal presentation and communication skills.
• Ability to work independently with minimal supervision and as part of a team.
• Must have the right to work in the UK.

Responsibilities

• Greeting guests warmly and acting as an ambassador for excellent service.
• Handle requests and queries face-to-face or over the telephone in a courteous manner.
• Work in a busy, hardworking team environment and continually learn and develop.
• Deliver excellent customer service with a friendly and informed approach.
• Promote company values and behaviours at all times.

Skills

Guest service

Receptionist experience

Communication

Team player

Attention to detail

Independent worker

Job description

Manchester Marriott Hotel Piccadilly

Salary: £12.71 per hour

Job Type: Permanent

Hours: Part-time

Town: Manchester

Perfectly positioned just a stone's throw away from Piccadilly Train Station, Manchester Marriott Hotel Piccadilly proudly emerges as the city's leading 4-star destination.

We are currently recruiting for a Guest Experience Executive to join our Truly Talented team.

Reporting directly to Front Office Manager, this is an exciting role for a talented individual looking for a new challenge and wanting to join a fast-paced, hardworking team environment.

What We Offer

• £12.71 per hour
• Part-time contract (16 hrs per week)

Benefits

• Worldwide employee discounts at Marriott Hotels;
• Hotel discounts across all Axiom Hospitality hotels ‐ colleague rates and up to 50% discount on F
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

As a Guest Experience Assistant, you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times.

You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.

You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.

Responsibilities of a Guest Experience Assistant will include but are not limited to:

• To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
• To gain experience in all sections of the front desk department and ensure company and legal requirements are maintained;
• To promote the company values and behaviours at all times.

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

The Core Skills And Experience Required To Succeed

• Truly passionate about the Hospitality Industry;
• Previous experience as a receptionist is preferred but not necessary;
• Ability to understand our guests’ needs to create exceptional service experiences, that result in lasting memories;
• Excellent personal presentation;
• Ability to function independently with a minimum of supervision;
• Excellent communication skills, the ability to communicate verbally and in writing;
• To be an enthusiastic team player with a flexible approach.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Manchester Marriott Hotel Piccadilly.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.