Reservations Agent- Part Time

Millennium Hotel and Resorts UK

Slough

On-site

GBP 21,000 - 27,000

Full time

14 days+

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Benefits offered by this job

Social events

Training and development

Pension salary sacrifice scheme

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Discount on accommodation worldwide

Job summary

Millennium Hotels UK is seeking a Reservations Agent to act as the first point of contact for guests and stakeholders, ensuring friendly, professional service and accurate booking entry into Opera. The role emphasizes a selling attitude to maximise room sales and hotel revenues.

Key responsibilities include operating the Opera system for individual and group bookings, adhering to departmental standards, and maintaining comprehensive product knowledge.

Qualifications

Experience and knowledge of Opera is required.
Ability to convert inquiries into bookings with a selling attitude.
Strong organizational and prioritization skills.

Responsibilities

Be fully conversant with the Opera system and apply it to individual and group reservations.
Be aware of departmental standards and procedures and follow them.
Obtain all information required for a reservation accurately and efficiently.
Possess thorough product knowledge and use it when dealing with clients.
Operate with a sales attitude to maximise hotel revenue.
Ensure calls are answered and handled promptly according to standards.

Skills

Opera system

Customer service

Sales mindset

Multitasking

Tools

Opera system

Job description

The Copthorne Hotel Slough Windsor is looking for Reservations Agent to be the first point of contact for guests and other stakeholders, offering friendly and professional service and to enter correct booking information into Opera in a timely matter and to operate with a selling attitude at all times in order to maximise room sales and Hotel Revenues.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests, As well as real opportunities to develop and gain promotion within the industry.

Here at Millennium Hotels UK where we value your skills, encourage growth by nurturing your personality and your dedication rewarded. You’ll learn not only from your fellow colleagues, but also through our M Academy, where you’ll be able to advance your career with an apprenticeship and develop your career within our Brands.

Reservations Agent key responsibilities:

To be fully conversant with the Opera system and to apply it to individual and group
reservations
To be fully aware of all department standards of performance and procedures and to
follow them
To be fully aware of all information required for a reservation and to obtain it
accurately and efficiently
To possess a thorough product knowledge at all times and to utilise this information
when dealing with clients
To operate with a sales attitude and be aware of the sales opportunities within the
Hotel which will assist with the maximisation of revenue
To have a comprehensive understanding of the departmental telephone standards and
that calls are answered and handled in a timely manner in accordance with
departmental standards
Experience and knowledge of Opera.
Capacity to complete jobs within the deadlines.
Excellent organizational skills and the ability to multitask and work under pressure.

Benefits