Reservations Agent

TN United Kingdom; Reading; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the luxury hospitality sector seeks a dedicated Reservations Agent to enhance guest experiences at a prestigious hotel. This role involves managing room bookings, providing exceptional customer service, and supporting the Front of House team. The ideal candidate will possess strong organizational and communication skills, ensuring that every guest inquiry is addressed engagingly. Join a team that values attention to detail and offers a luxurious experience in a beautifully restored environment. If you thrive in a fast-paced setting and are passionate about hospitality, this opportunity is perfect for you.

Qualifications

• Experience in a similar role within a luxury hotel is essential.
• Strong communication and organizational skills are a must.

Responsibilities

• Manage room reservations and provide exceptional customer service.
• Assist Front of House team and maximize sales opportunities.

Skills

Customer Service

Organizational Skills

Multitasking

Communication Skills

Sales Skills

Education

Experience in 4/5 star Hotel

Tools

Opera PMS

Job description

We are looking for an enthusiastic, talented and dedicated Reservations
Agent to join our luxury hotel brand at The Roseate Reading.

The Hotel is known for its spectacular attention to detail that ensures
a bespoke, luxurious experience for its guests. Whether it is the 86,000
Italian-glass beads in the chandelier that hangs from the top of the building
or the plush upholstery and wallpapers, the meticulous design sense is
ubiquitous in maintaining an uplifted ambience. The Roseate Reading was
originally Shire Hall for the Berkshire County Council. The building, along
with its wide hallways, vaulted ceilings, cornice mouldings and the original
lift shaft, have all been precisely restored to their original glory. To revive
the old world charm of the Shire Hall, its council chamber, Eden along with its
imposing fireplace and elaborate wood carvings on the doors and mantlepiece
have all been restored to their past beauty.

One of the top hotels in Reading,
The Roseate Reading is a culmination of opulence and warmth.

Key Responsibilities:

• Manage
  room reservations including handling bookings, enquiries, and adjustments
  efficiently, ensuring accurate billing information is recorded.
• Provide
  exceptional customer service, assisting guests with reservation needs, special
  requests, and bespoke arrangements.
• Help
  and support Front of House team when business requires.
• Maintain
  a detailed understanding of ongoing promotions, room rates, and special
  packages, and highlight extra services or special packages to boost sales.
• Stay
  informed about hotel happenings and the local scene, answer guest
  enquiries promptly and professionally.
• Maximize
  sales opportunities with a proactive sales mind-set, quoting rates,
  processing, and confirming reservations via email or phone, and applying
  no-show or late cancellation fees as needed.

Requirements:

• Experience
  in a similar role within 4/5 star Hotel.
• Excellent
  organizational abilities and proficiency in multitasking within a
  fast-paced environment.
• Superior
  communication skills with a strong command of the English language.
• Communicating
  and prioritizing tasks effectively in an engaging, refined, and intuitive
  way.
• Addressing
  all guest inquiries engagingly, aiming to convert each inquiry into a
  booking through efficient and intuitive guest service.
• Familiarity
  with Opera PMS is preferred.

You must be
eligible to live and work in the UK to apply for this position and be in
possession of a current work visa. In line with the requirements set by the
Asylum and Immigration Act 1996, all applicants must be eligible to live and
work in the UK. Documented evidence of the eligibility will be required from
candidates as part of the recruitment process.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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