Reservations Agent

Hyde Johannesburg Rosebank; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Reservations Agent to enhance guest experiences at their luxurious London property. In this pivotal role, you'll be the first point of contact for guests, providing exceptional service and ensuring smooth booking processes. With a vibrant atmosphere and a focus on personal discovery, this role offers an exciting opportunity to grow within a fast-expanding brand. You'll collaborate with various teams to boost sales and ensure operational efficiency, all while enjoying a range of perks including generous holiday allowances and health support. If you're passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

Up to 28 days of holiday

Health cash plan

Retail and hospitality perks

Free meals during shifts

Volunteer leave

Cycle to work scheme

Training and development opportunities

Discounts across Ennismore brands

Qualifications

• Experience in a similar role within a 4/5 star hotel.
• Exceptional communication skills and fluent English.

Responsibilities

• Answer guest enquiries in a timely and professional manner.
• Maximise sales through upselling and highlighting extra services.

Skills

Organizational Skills

Communication Skills

Multitasking

Sales Skills

Customer Service

Education

Experience in a similar role

Tools

OPERA (Opera Cloud)

TARS

Job description

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Company Description

Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller.

Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.

Job Description

We’re on the lookout for a Reservations Agent to be the go-to person for guests booking their stay at Hyde London City. You’ll play a key role as the initial contact for guests, providing top-notch service, making guests feel at home, and finding ways to boost sales.

What You’ll Do

1. Answer guest enquiries in a timely and professional manner.
2. Stay informed about hotel updates and local events.
3. Quote rates, process, and confirm reservations by email or phone, following departmental guidelines. Secure bookings and handle no-shows or late cancellations as needed.
4. Prepare and distribute reports to keep the team informed and operations efficient.
5. Collaborate with the Revenue Manager to ensure accurate data entry, follow pricing strategies, and stay updated on revenue strategies, promos, and offers.
6. Work with the Sales Manager to identify potential sales leads and follow sales strategies.
7. Maximise sales through upselling and highlighting extra services or packages.
8. Coordinate with the Front of House team for smooth daily operations.

Qualifications

What we’re looking for

• Experience in a similar role within a 4/5 star hotel.
• Outstanding organizational skills and ability to multitask in a fast-paced environment.
• Exceptional communication skills and fluent English.
• Experience with OPERA (Opera Cloud) and TARS is a plus.
• Experience with Accor hotels is beneficial but not required.
• Humble, open-minded, and team-oriented attitude.
• Willingness to try new approaches and learn.
• Enthusiasm to be part of a dynamic team and enjoy the journey.

Additional Information

What’s In It For You

• Up to 28 days of holiday (including bank holidays), pension, and life insurance.
• Health cash plan for physical and mental wellbeing support.
• Retail and hospitality perks through our partners.
• Experience stay at Hyde and a meal for two after your discovery period.
• Free meals during shifts.
• Volunteer leave with partner charities.
• Cycle to work scheme.
• Opportunity to grow within a fast-expanding brand.
• Training and development opportunities.
• Discounts across Ennismore brands.

Hyde is an equal opportunity employer. We select, train, and promote based on ability, experience, and potential.