Group Sales and Reservations Agent

Hilton Worldwide, Inc.; Reading; On-site; GBP 23,000 - 26,000; Full time

Job summary

Join a leading hospitality group where your career can flourish in a supportive environment. As a Group and Reservations Agent, you will be the first point of contact for guests, ensuring their needs are met with exceptional service. This role offers a unique opportunity to develop your skills in a vibrant workplace that values teamwork and innovation. Enjoy competitive benefits, including a yearly salary and various perks that enhance your work-life balance. If you are passionate about customer service and eager to grow your career, this position is the perfect fit for you.

Benefits

Smart uniform provided and laundered

Free and healthy meals when on duty

Career growth opportunities

Personal development programmes

Team Member Travel Program

Guest Experience Day

Team Member Referral Program

High street discounts

28 days holiday including bank holidays

Discounted dental and health cover

Qualifications

• Passion for delivering great customer service.
• Highly professional telephone manner and excellent communication skills.

Responsibilities

• Convert inquiries into contracted business.
• Respond positively to sales inquiries.
• Provide prompt and efficient service.

Skills

Customer Service

Communication Skills

Organizational Skills

Intermediate Computer Proficiency

Education

Tertiary Qualifications

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!.- Here it’s all about growth and working in a sustainable way. We all enjoy the art of service, but most importantly, we enjoy a collaborative, unbiased, healthy and responsive space for all team members. This is what makes Hilton Reading the perfect choice for the next step in your career. Here, we’re committed on delivering exceptional guest experiences and unconditioned talent development through innovation and creative thinking

Yearly salary ranging from £23,000 upto £25,530.53 plus Sales Quarterly bonus based on performance

A WORLD OF REWARDS

• Smart uniform provided andlaundered
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Guest Experience Day 1 night stay with breakfast per year (ONLY FOR FRONT OFFICE POSITIONS)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Modern and inclusive Team Member’s areas

A Group and Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Group and Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Group and Reservations Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Group and Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Group and Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

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