Reservations Agent (24hrs per week/3 days a week)

TN United Kingdom; Brentford; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a Reservations Agent to join their dynamic team in Brentford. This role is pivotal in ensuring a seamless reservation experience for guests and involves managing bookings, communicating with guests, and balancing room availability. The company fosters a friendly work environment, offering numerous career development opportunities and a supportive culture. Employees enjoy perks such as free meals, discounted hotel stays, and a comprehensive employee assistance program. If you are passionate about customer service and eager to grow in the hospitality sector, this opportunity is perfect for you.

Benefits

Free Meals on Duty

Free Parking

Learning and Development Opportunities

Heavily Discounted Hotel Stays

Uniform Provided

24/7 Employee Assistance Programme

Life Assurance

Workplace Pension Scheme

Qualifications

• Experience in a customer-facing role is essential.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Manage reservations and ensure accurate entry into the system.
• Communicate daily with guests and handle inquiries.

Skills

Customer Service

Communication Skills

Attention to Detail

Time Management

Education

High School Diploma

Job description

Social network you want to login/join with:

Reservations Agent (24hrs per week/3 days a week), Brentford

Client:

Splendid Hospitality Group

Location:

Brentford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

1d33beebe952

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

The Reservations & Groups Agent plays an essential role in the smooth operation of the reservations department. You will be an integral part of the group’s reservation process, ensuring a seamless experience for all group operators.

• Manage details of No Shows and Late Cancellation bookings, tracked daily.
• Monitor individual arrivals for the following 7 days in line with brand standards.
• Ensure all reservations are accurately entered into the system.
• Maintain daily communication with guests via phone, email, and OTA messaging to respond to requests.
• Communicate daily with the Reservations manager.
• Ensure daily room availability is balanced according to our inventory.
• Handle group inquiries when the line manager is absent.

What We Offer

We aim to create a friendly and supportive environment where our staff enjoys coming to work. You will develop personally by working with people from around the world and creating memorable guest experiences. For those interested in growth, there are various career development opportunities. Additionally, we offer:

• Free Meals on Duty
• Free Parking
• Learning and Development Opportunities through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
• Uniform provided
• 24/7 Employee Assistance Programme offering counselling, wellbeing, and financial support
• Life Assurance
• Automatic enrollment into a workplace pension scheme