Reservations Agent

Motel One Group; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Motel One Group is seeking a friendly hotel service representative to provide excellent guest service, handling bookings and assisting throughout the hotel. Ideal candidates have a passion for hospitality, a completed apprenticeship in the hotel trade, and excellent communication skills. Join a supportive team fostering personal and professional development.

Qualifications

• Professional experience in hotel/catering/customer call center industry or willingness to change careers.
• Excellent sense of quality and service.
• Solid command of English, both written and spoken.

Responsibilities

• Reviewing and processing bookings and overbookings.
• Handling deposits and monitoring payments.
• Assisting Sales and Front Office teams during peak times.

Skills

Hosting skills

Customer service

Team player

Education

Completed apprenticeship in hotel trade

Job description

Company Description

Our heart beats turquoise.

Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.

We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.

As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.

Job Description

As a friendly voice on the phone or amicable contact by email, you will provide our guests with excellent service, starting with the booking process. Your duties will also include the following:

• Reviewing and processing bookings, overbookings and options
• Maintaining Sihot, as well as our electronic bookings systems
• Generating and verifying invoices (debtors and creditors) in line with our pricing policy
• Handling deposits and monitoring timely incoming payments
• Assisting both the Sales and Front Office team at peak times
  
  

Qualifications

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
• Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
• Be a team player and willing to provide assistance across departments – we achieve our results together