PABC Booking Clerk

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading healthcare organization as part of the patient booking department in Wrexham. This entry-level role requires excellent communication skills and the ability to speak Welsh, as you will manage appointments in a busy call center. Enjoy a supportive environment with opportunities for growth within the NHS.

Qualifications

• Good standard of education with GCSE Maths and English.
• NVQ Level 3 or equivalent, or relevant office experience.
• IT knowledge including Microsoft Office.

Responsibilities

• Manage waiting lists and book patients in a busy call center.
• Work as part of a team in a healthcare environment.
• Communicate effectively with patients and staff.

Skills

Communication skills

Multitasking

Ability to speak Welsh

Experience working with the general public

Education

GCSE Maths and English A - C

NVQ Level 3 or equivalent

Tools

Microsoft Office

Job description

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Job Overview

The ability to speak Welsh is essential for this post. Working as part of a team in a busy appointments call centre, booking a range of outpatient clinic appointments and theatre procedures.

Main duties of the job

A fabulous opportunity has become available to join the patient booking department based in Wrexham Maelor Hospital. We are looking for hardworking individuals to join our team. The role is based in a busy call centre environment, and the successful applicants will be part of a team responsible for managing waiting lists and booking patients. This role requires excellent communication skills, the ability to multitask, and to stay calm under pressure.

Working for our organisation

If you enjoy a challenge, have a passion for helping others, or want a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) in North Wales offers a supportive environment. As Wales' largest health organisation, we provide primary, community, mental health, acute, and elective hospital services for around 700,000 people across North Wales. Join our team and benefit from our organisational values and ‘Proud to Lead’ competence framework. We are committed to promoting equality and diversity and welcome applicants under the “Disability Confident Employer” scheme.

Please check your email regularly. Successful applicants will receive all recruitment correspondence via the email registered on the application form. Both English and Welsh speakers are encouraged to apply. Applications can be submitted in Welsh, and these will be treated equally.

Detailed Job Description and Main Responsibilities

For a full job description and person specification, please refer to the supporting documents or click “Apply now” to view in Trac.

Person Specification

Qualification

• Good standard of education: GCSE Maths and English A - C
• NVQ Level 3 or equivalent, or experience working in a busy office environment
• IT knowledge, including Microsoft Office

Desirable Criteria

• Understanding of medical terminology/NHS experience
• Experience working with NHS systems

Skills

• Experience in an acute hospital, GP practice, or call centre environment
• Experience working with the general public
• Ability to speak Welsh

Desirable Skills

• Experience with NHS systems
• Proficiency in Microsoft Office

Experience

• Excellent communication skills (written, verbal, telephone)
• Ability to work as part of a team

Desirable Experience

• Previous waiting list management experience

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries: Hospitals and Health Care