Hotel Reservations Agent

Aimbridge; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Aimbridge Hospitality EMEA is hiring a Hotel Reservations Agent based in Manchester. This position involves overseeing the reservation process, ensuring guests have a smooth booking experience, and managing reservation systems. Ideal candidates will have strong communication, analytical skills, and a passion for delivering exceptional guest experiences.

Benefits

Training and leadership development opportunities

Hotel discounts and staff rates

Access to Wagestream for financial wellbeing

24/7 access to employee assistance program

Staff meals on duty

Qualifications

• Extensive experience in developing strategies for reservations.
• Strong analytical skills for data-driven decision making.
• Excellent communication skills for guest interaction.

Responsibilities

• Oversee the reservation process ensuring a seamless booking experience.
• Manage reservation systems and maintain accurate records.
• Supervise reservation staff and manage room inventory.

Skills

Communication

Analytical skills

Problem-solving

Attention to detail

Job description

Who are we?

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand. We are passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott, and more. Our diverse team and locations, combined with a 'people first' approach, make the Aimbridge experience unique.

What is in it for you?

Joining Aimbridge offers industry-leading benefits, including:

• Training and leadership development opportunities
• Hotel discounts across our portfolio – staff rates and up to 50% off food, beverage, and spa services
• Wagestream – access up to 40% of your pay as it's earned, with automatic savings options for your financial wellbeing
• 24/7 access to our employee assistance program
• Staff meals on duty

A day in the life of…

As a Hotel Reservations Agent, you will oversee the reservation process from start to finish, ensuring guests have a seamless booking experience. Your responsibilities include managing reservation systems, communicating with guests and hotel departments, and maintaining accurate reservation records. You will also manage room inventory and rates, supervise reservation staff, and ensure all reservations are properly documented.

What do we need from you?

• Extensive experience in developing and executing successful strategies
• Excellent communication skills to interact effectively with stakeholders, team members, and guests, presenting complex information clearly
• Strong analytical and problem-solving skills to identify issues and implement solutions, utilizing data for decision-making
• Attention to detail to review reservations for accuracy, resolve issues, and analyze complex data
• Industry experience to understand hotel challenges and opportunities, with knowledge of regulations and compliance

Most importantly, a passion for providing exceptional guest experiences and adhering to brand standards is essential.

At Aimbridge, we recognize that people are the heart of our business. As a global leader, we are committed to representing our diverse community and offering everyone ‘A Place to Grow’.

So, click apply today! We’d love to welcome you to our inclusive team shaping the future of hospitality.