Booking Clerk

Tameside and Glossop Integrated Care NHS FT; Ashton-under-Lyne; On-site; GBP 20,000 - 23,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a dedicated Booking Clerk to join their Central Booking Office. The successful candidate will be responsible for managing outpatient appointments and ensuring excellent customer service. This full-time position offers a range of benefits including flexible working, generous annual leave, and support for well-being. Ideal candidates will demonstrate strong communication skills and a commitment to confidentiality.

Benefits

Flexible working

27-33 days annual leave plus bank holidays

NHS Pension Scheme

Free eye tests and health checks

Gym discount

Free bicycle loan scheme

Salary sacrifice car scheme

Qualifications

• Competent in managing and scheduling outpatient appointments.
• Excellent telephone skills for patient interactions.
• Ability to deal with the public and maintain confidentiality.

Responsibilities

• Provide high-quality service to support the Central Booking Office.
• Book, schedule, and manage outpatient appointments.
• Answer calls and queries to ensure a pleasant patient experience.

Skills

Communication

Computer literacy

Customer care

Job description

Booking Clerk - Band 2 - Permanent

30 hours per week

We are looking to recruit two enthusiastic individuals to join our busy administration team in providing a professional and effective Outpatient Central Booking Office for the Trust.

The Central Booking Office Clerk post will currently require cover of shifts between 8am and 6pm Monday to Friday, booking and scheduling within the department, and supporting the service as part of the call centre rota.

The role requires an enthusiastic, competent and proactive individual with an appreciation and understanding of the confidential nature of the work.

Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and maintain a positive approach to customer care.

Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems.

Responsible for providing an efficient and high-quality service to support the Central Booking Office in the management of outpatient appointments and referrals whilst maintaining a high level of accuracy and confidentiality at all times.

The post holder will be responsible to support the call centre, answering calls and queries from our patients, to ensure a pleasant patient experience and to meet the KPIs targets.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect
• Excellence
  
  

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

For further details / informal visits contact: Name: Olivia Lazar-Freeman Job title: Central Booking Office Manager Email address: [e-mail] Telephone number: 01619226781

For any queries, please contact

[e-mail]