Reservations Agent

Covent Garden Hotel; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel in London is looking for a dedicated Reservations Agent to enhance guest experience through exceptional service. Responsibilities include managing reservations, ensuring guest satisfaction, and collaborating with the team effectively. Ideal candidates should possess strong communication skills, attention to detail, and a passion for hospitality.

Benefits

Access to Wagestream financial app

Health cash plan

Discounted cinema tickets and gym membership

Complimentary meals on shift

Referral bonus scheme

Flexible scheduling

Dry cleaning service

Enhanced holiday allowance

Ongoing training and professional development

Regular social events and team activities

Qualifications

• Engaging communicator passionate about hospitality.
• Detail-oriented professional striving for excellence.
• Team player with a willingness to contribute.

Responsibilities

• Provide inspirational service to guests at all times.
• Collaborate with the front office to manage reservations.
• Demonstrate excellent attention to detail with guest requests.

Skills

Customer-focused

Attention to detail

Effective communication

Team collaboration

Warm presentation skills

Job description

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At Firmdale
Hotels, we pride ourselves on our collection of unique, award-winning hotels
located in the heart of London and New York. Our hotels are known for their
vibrant, stylish interiors and exceptional service. We believe in creating an
unforgettable experience for our guests, making every stay special through
personalised service and attention to detail.

We have an
exciting opportunity for a dedicated and enthusiastic Reservations Agent to
join our esteemed team at the Covent Garden Hotel. As a Reservations Agent, you
will play a crucial role in delivering outstanding service to our guests,
ensuring every interaction is memorable and exceeds expectations.

Responsibilities:

• Provide
  inspirational and personalised service to guests, ensuring all inquiries are
  handled with the utmost care and professionalism
• Collaborate
  with the front office team to manage reservations efficiently and accurately.
• Demonstrate
  excellent attention to detail when handling guest information and special
  requests.
• Utilise
  your knowledge of our hotel rooms, facilities, and services to confidently
  recommend rates and packages to guests and external agents.
• Maintain
  impeccable presentation and a warm, welcoming demeanour at all times.
• Foster
  strong relationships with guests and team members through effective
  communication and interpersonal skills.

What you Need:

• A team
  player with a keen willingness to collaborate and contribute to the success of
  the team.
• A
  customer-focused individual who is passionate about delivering exceptional
  service.
• An
  engaging communicator with warmth and impeccable presentation skills.
• A
  detail-oriented professional who strives for excellence in every task.
• Enthusiastic
  and energetic, with a genuine passion for hospitality and guest satisfaction.

What
We Offer:

• Competitive hourly rate of £15.50 - £17.00 inclusive of service charge.
• Access to Wagestream our
  financial wellbeing app. Stream your accrued earnings before pay day,
  benefit from everyday savings and real time financial coaching.
• Health cash
  plan(including contributions towards dental, optical, alternative
  and complementary therapies)
• Discounted cinema tickets,
  gym membership, travel, retailers and restaurants
• Complimentary meals on shift
  
• Referral bonus scheme for
  recommending top talent
• Flexible scheduling without
  split shifts
• Dry cleaning service for
  work attire and discounted personal dry cleaning
• Enhanced holiday allowance
  based on length of service
• Season ticket loan for
  convenient commuting
• Ongoing training,
  professional development, and fully funded English lessons
• Regular social events, team
  activities, and fitness sessions
• Benefits like cycle to work
  scheme and annual long service awards
• Exclusive discounts at
  Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an
international, award winning group of 11 luxury hotels and 10 bars and
restaurants in London and New York. World renowned for their unique interiors
and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have
been recognised by the hospitalityand travel industries for the great
work our teams have achieved. To name a few of our recent awards and accolades:

• Times Best Places to
  Work 2024
• The Kings Award for
  Enterprise 2024 for outstanding contribution to International Trade
• Manager
  of the Year – Helle Jensen – Cateys 2024
• Hotel
  Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Food
  & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys
  2024
• Ham Yard Hotel - two AA
  Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well
  as an AA Breakfast Award
• Dorset Square Hotel –
  One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel -
  Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby
  Street and Warren Street - Michelin keys
• The Soho Hotel and Ham
  Yard - Conde Nast Traveller 2023 Top Hotels in London.
• Number Sixteen - Best
  Boutique Hotels in London, The Times, 2024.

You can see a full list of our
awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you are
passionate about hospitality and delivering exceptional guest experiences, we
would love to hear from you. Join Firmdale Hotels and be part of something
extraordinary.

In line with the Asylum and Immigration Act 1996, we do require all
applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.