F&B Reservations Agent

Rosewood Hotel Group; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking hotel group, where you will be the first point of contact for guests seeking world-class dining experiences. As an F&B Reservations Agent, your role will be pivotal in managing reservations and providing expert recommendations, ensuring each guest's experience is seamless and memorable. This position calls for a passionate individual with a strong background in luxury hospitality, excellent communication skills, and the ability to multitask effectively in a fast-paced environment. Join a team that values equity, inclusion, and the creation of extraordinary moments for every guest.

Qualifications

• Experience in luxury hospitality roles, particularly in reservations or guest services.
• Strong communication skills and a guest-centric approach.

Responsibilities

• Manage reservations and handle guest inquiries across multiple dining venues.
• Deliver exceptional service reflecting luxury hospitality standards.

Skills

Guest Services

Communication Skills

Organizational Skills

Multitasking

Reservations Systems

Tools

Reservations Systems

Job description

The Chancery Rosewood - opening in Summer 2025, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.

The Role

As an F&B Reservations Agent, you will be the first point of contact for guests looking to experience our world-class dining and entertainment spaces. With warmth, efficiency, and attention to detail, you will manage reservations, provide expert recommendations, and ensure seamless guest experiences from the very first interaction.

Key Responsibilities

1. Handle guest inquiries and manage reservations across multiple dining venues.
2. Provide detailed knowledge of menus, special events, and dining experiences to assist guest selection.
3. Maintain an accurate reservations system, ensuring seamless table allocations and guest preferences are recorded.
4. Liaise with the restaurant and front-of-house teams to ensure smooth service coordination.
5. Deliver exceptional service over the phone and via email, reflecting Rosewood’s luxury hospitality standards.

About You

1. Experience in reservations, guest services, or F&B roles within luxury hospitality.
2. Strong communication and organizational skills, with a guest-centric approach.
3. Ability to multitask and manage reservations efficiently in a high-paced environment.
4. Confident in using reservations systems and technology.
5. Passionate about hospitality and creating memorable dining experiences.

Diversity & Inclusion

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood

Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.