Reservations Agent

Melia Hotels International S.A.(Meliá); London; On-site; GBP 26,000 - 27,000; Full time

Job summary

Join a forward-thinking hotel group as a Reservations Agent, where your role will be pivotal in ensuring a seamless guest experience. You'll handle inquiries with professionalism, manage reservations with meticulous attention to detail, and promote the hotel’s offerings. This position offers a unique opportunity to be part of a global family, with extensive career growth and development opportunities. Enjoy a vibrant work environment, competitive benefits, and the chance to make a real impact in the hospitality industry. If you're passionate about customer service and looking to grow your career in a supportive setting, this is the perfect opportunity for you.

Benefits

28 days holiday including public holidays

Contributory pension scheme

£500 refer a friend bonus

Discounted dental and health cover

Friends & family discounts

Unlimited access to online learning platform

Loyalty bonuses and referral incentives

Career growth opportunities

High street discounts

Meals on duty

Qualifications

• Must have fluency in English; Spanish is a plus.
• Previous experience in reservations or customer service is required.

Responsibilities

• Handle all telephone and email inquiries professionally.
• Complete daily tasks and prioritize correspondence efficiently.
• Promote hotel facilities and services to guests.

Skills

Fluency in English

Customer service skills

Attention to detail

Sales lead recognition

Education

Prior experience in a similar role

Tools

Reservation systems

Job description

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.

Salary package: from £26,000 up to £26,780. Hotel discounts, health cash back plan, meals on duty, pension scheme, loyalty rewards and referral bonuses, and many more.

Position: Reservations Agent

Mission: To ensure that all telephone and email enquiries are dealt with in a friendly and professional manner. To ensure that the Daily Task duties are completed on a daily basis. To demonstrate Melia values at all times when dealing with guests, bookers, and colleagues. To demonstrate the highest attention to detail when performing reservations tasks and to recognize sales leads and potential business.

Responsibilities will include, but are not limited to:

1. Be fully conversant with all systems and computer procedures related to reservations.
2. Answer all telephone calls within three (3) rings and deal with all calls in a friendly and professional manner and to company standards.
3. Prioritize any correspondence from the day before and from external guests and clients, to ensure efficient customer service.
4. Be aware of current and future availability on a daily basis, as well as any selling strategy proposed by revenue with its restrictions.
5. Be up to date with all short and long term promotions available at the hotel.
6. Be fully familiar with the hotel facilities and services and promote these whenever possible.
7. Respect any confidential information received regarding guests, staff, and management, ensuring compliance with regulations at all times.

What we are looking for:

1. Fluency in English; additional Spanish would be beneficial.
2. Prior experience in a similar role.

The successful candidate must already have eligibility to work in the UK.

Benefits:

• Holidays: 28 days’ holiday including 8 public holidays.
• Contributory pension scheme.
• Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation).
• Discounted dental and health cover with HSF.
• Great discounts with Melia Hotels Worldwide: (Friends & families discounts).
• Personal Development: Programs designed to support your career right from the start, with unlimited access to online learning platform.
• Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives.
• Career growth: Fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules).
• High street discounts: with Perks at Work.
• Meals on duty, payday parties, and laundry.
• Payday parties.

At Meliá we are all VIP. Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity, and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present." Thanks to all our collaborators, we make it possible.

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