Reservations Agent

Ennismore; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Reservations Agent to provide exceptional service to guests at an iconic London hotel. This role is pivotal as the first point of contact for guests, ensuring their booking experience is seamless and enjoyable. You will work closely with the Revenue and Sales Managers to boost sales and contribute to the hotel's success. If you thrive in a fast-paced environment and are passionate about delivering top-notch service, this opportunity is perfect for you. Join a vibrant team that values creativity and collaboration while enjoying numerous perks and benefits.

Benefits

Up to 28 days holidays

Health cash plan

Retail & hospitality perks

Experience stay and meal

Free meals during shifts

Extra time off for volunteering

Cycle to work scheme

Learning opportunities

Excellent discounts

Qualifications

• Experience in a similar role within a 4/5 star hotel.
• Outstanding organizational skills and the ability to multitask.

Responsibilities

• Answer guest enquiries in a timely and professional manner.
• Maximise sales by upselling and highlighting special packages.

Skills

Organizational Skills

Communication Skills

Sales Mindset

Customer Service

Education

Experience in a similar role

Tools

OPERA

Job description

Hyde London City | 15 Old Bailey, London EC4M 7EF, UK

Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller.

Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.

Job Description

We’re on the lookout for a Reservations Agent to be the go-to person for guests booking their stay at Hyde London City. You’ll play a key role as the initial contact for guests, giving top-notch service, making guests feel at home, and finding ways to boost sales.

What you’ll do…

• Answer guest enquiries in a timely and professional manner.
• Stay on top of what's happening in our hotels and the local scene.
• Quote rates, process, and confirm reservations by email or phone, following the department’s guidelines. Securing bookings, and charge no-show or late cancellation fees when needed.
• Prepare and distribute daily, weekly, and monthly reports to keep the team informed and operations running smoothly.
• Work closely with the Revenue Manager to ensure accurate data entry, follow the pricing strategy in place, and stay up to date on the latest revenue strategies, promos, and offers.
• Collaborate with the Sales Manager to identify potential sales leads and follow the sales strategy in place.
• Maximise our sales by having a sales mindset and jumping on any chances to upsell.
• Highlight extra services or special packages to boost sales.
• Work closely with the Front of House team for day-to-day operations.

Qualifications

What we’re looking for…

• Experience in a similar role within a 4/5 star hotel.
• Outstanding organizational skills and the ability to multitask in a fast-paced environment.
• Exceptional communication skills and excellent command of the English language.
• Previous experience working with OPERA (Opera Cloud experience and working with TARS would be a plus).
• Experience working for Accor hotels would be beneficial but not a must.
• You’re humble and open to ideas; we leave our egos at the door and help get it done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of something bigger and have fun along the way.

Additional Information

What's in it for you...

• Up to 28 days holidays (inclusive of bank holidays), pension and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• Treat yourself with lots of retail & hospitality perks through our partners.
• Enjoy an experience stay at Hyde and a meal for two after your discovery period.
• Goes without saying, but we’ll feed you during your shift.
• Extra time off to volunteer with one of our partner charities.
• Cycle to work scheme.
• The chance to make your mark in a fast-growing Brand.
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.
• Excellent discounts across the entire Ennismore family of brands.

Hyde is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.

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