Reservations Agent

Los Mochis; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A dynamic restaurant group in London is seeking a Reservations Agent. This role involves providing exemplary service to restaurant guests through various communication channels. The ideal candidate will excel in guest service, be results-driven, and demonstrate flexibility in a fast-paced environment.

Benefits

Private Medical Health Insurance

Career progression within a fast-growing brand

50% off when visiting the restaurant

People-focused culture

Internal training and career development

Fantastic staff events

Qualifications

• Passion for hospitality and the restaurant industry.
• Ability to meet SLAs and KPIs.
• Experience in handling guest inquiries.

Responsibilities

• Respond to incoming calls and emails, assisting guests.
• Book and manage reservations accurately and efficiently.
• Meet departmental KPIs and conversion targets.

Skills

Guest Service

Communication

Flexibility

Job description

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Thesleff Group is seeking an excellentReservations Agentwith a passion for hospitality and guest care.

As a reservations agent, you’ll be responsible for offering our restaurant guests impeccable service via our contact channels, including but not limited to phone and email, across restaurants that sit under Thesleff Group. You will be a champion for our brands and portray this in your communications to our guests.

You’ll be part of the team driving our reservations team through the expansion of our restaurants. Responsible for booking, converting and dealing with day to day guest queries via the telephone.

Benefits include:

·Private Medical Health Insurance.

·Career progression within a fast-growing brand.

·50% off when visiting the restaurant with family & friends.

·People-focused culture.

·Internal training and career development.

·Fantastic staff events.

Responsibilities:

·Respond to and answer incoming calls, emails and all lines of enquiries from our guests.

·Meet SLA’s set by the department head in regard to responding to guests in line with brand quality and standards.

·To meet expected KPIs and conversion targets set by management.

·Taking and inputting reservations accurately and efficiently.

·Maintaining a professional and positive work ethic. Delivering excellent guest service on the phone to all guests.

·Achieving monthly targets set by the business.

·Dealing with multiple restaurants as assigned by the manager.

·Maintaining knowledge of sites, offerings, and company values.

·Being positive and responsive to any guest’s requests.

·Maximising business opportunities in line with guest experience.

·Informing supervisors and managers of any complaints/ comments/ perceived issues from guests and dealing with them where appropriate.

·Being flexible to carry out any other reasonable duties and responsibilities within the job capability assigned as per the business needs.

·Work alongside the events team to ensure you pass on enquiries that the reservations team are unable to accommodate but events may convert.

About us:

Our restaurants pride themselves on their diverse, vibrant, and exciting venues, all with community-focused values that succeed in giving back as much as they grow. Whether it is the blending of cultures at Los Mochis with Mexican Japanese cuisine, or traditional home-cooked Italian at Sale e Pepe, quality is always key, and always delivered. With prime locations in Notting Hill , Knightsbridge, and the City of London, Thesleff Group is quickly expanding, offering premier culinary experiences to Londoners.

If you are a dedicated and results-driven individual with a passion for the restaurant industry, we invite you to apply for the position of Reservations agent at Thesleff Group.

Thesleff Group is an equal opportunity employer committed to diversity and inclusion within the workplace. We encourage applications from all qualified individuals regardless of race, colour, religion, sex, national origin, age, disability, or other legally protected status.