Reservations Agent / Specialist

Cycas Hospitality; London; On-site; GBP 22,000 - 27,000; Full time

Job summary

Join Bankside Hotel, a vibrant place recognized as one of the best hotels in London, as a Reservations Agent. Your role will involve managing guest communications, processing reservations, and collaborating with the Front Office team to provide exceptional service. Enjoy benefits like complimentary meals, medical plans, and discounts through Marriott.

Benefits

Complimentary dry-cleaned uniform

Yearly increase of holiday entitlement

Free Meals on duty

Medical Cash Plan

Discounted Hotel and F&B rates globally

Enhanced Family Friendly Policy

Discounts on retail and restaurants

Free fitness platform

Holiday discounts

Qualifications

• Good level of English; other languages are an advantage.
• Previous experience in a similar role is beneficial but not required.
• Can-do attitude and eagerness to learn.

Responsibilities

• Responding to guest and travel agent communications.
• Processing reservations via phone and email.
• Maintaining standards with attention to detail.

Skills

Communication

Attention to Detail

Flexibility

Tools

Marsha

Opera

Marriott Suite

Job description

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We are currently looking for a passionate Reservations Agent to join the team here at Bankside Hotel - Voted one of the 'Best Places to Work in Hospitality' 3 years in a row. Sitting consistently in the top tier of all the hotels in London on TripAdvisor, Bankside Hotel is a social hub for anyone, guest or local, with a passion for culture, art, and food. If this sounds like something you'd like to get involved with, we would love to hear from you!

At Bankside, we sincerely believe that the key to any successful brand is the people behind it. Our people bring about the magic and make everything real. If we ensure our people are happy, developed, and engaged, they will make sure our guests feel that too, and we consider this feeling, ‘Belonging’.

What will you be doing?

• Responding to communications from guests and travel agents, as well as helping process reservations arriving by phone, e-mail, and through our central reservations system.
• Focusing on letters of confirmation, cancellations, and modifications, and communicating these both internally and with guests.
• Working with the Front Office Team to prepare the backup of expected arrivals after doing daily arrival checks and also taking advance reservation deposits.
• Maintaining standards and having great attention to detail while also having a warm and friendly phone/e-mail manner and a desire for guest satisfaction.
• Previous experience using Marsha, Opera, or the Marriott Suite of programs, or within a similar role/hotel would be a benefit, but is not a requirement. As long as you have a can-do attitude and an eagerness to learn or get into hospitality, then get in touch!

What do we hope to see from our Banksiders?

Be Natural

·We want our people to be themselves, genuine and non-scripted.

·We give you the space to be yourself, so show us who you really are!

·A good level of English; other languages are an advantage, of course.

Make It Easy

·Be flexible; respond quickly and positively to the changing requirements of the business.

·Make it easy for our guests and your fellow team members to communicate effectively and be creative.

·We want our Banksiders to take charge and change the game.

·Take personal responsibility and initiative to resolve issues in your own way.

Belong

· Show love towards our guests and your team! We are looking for someone who understands their individual value within Bankside and who wants to be part of the development of the local area as well as the hotel.

·Show passion towards internal product knowledge, our local area, and continuously develop this knowledge.

In return for being a great Reservations Agent, we will treat you to benefits such as:

• Complimentary dry-cleaned uniform
• Yearly increase of holiday entitlement to a maximum of 3 additional days
• Free Meals on duty
• Medical Cash Plan
• Discounted Hotel and F&B rates globally with Marriott
• Enhanced Family Friendly Policy
• Discounts on high street retail shops and restaurants, free fitness platform, holiday discounts, and much more