Restaurant Reservations Agent

Maybourne Hotel Group; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a prestigious hotel group as a Restaurant Reservations Agent, responsible for managing reservations and enhancing guest experiences. This role offers an exciting opportunity to work in a dynamic environment with competitive benefits and career development prospects, including enhanced family-friendly policies and recognition programs.

Benefits

Excellent salary package

Family Friendly policies including enhanced Maternity and Paternity Pay

Holiday allowance increase after 3 and 5 years

Travel Season Ticket Loans

Pension Scheme

Qualifications

• Strong customer care skills and ability to work under pressure.
• Exceptional interpersonal and communication skills.
• Genuine dedication to providing quality service.

Responsibilities

• Process reservations and maximize revenue.
• Ensure memorable experiences for guests.
• Maintain high standards in reservations.

Skills

Customer Care

Communication Skills

Attention to Detail

Job description

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We are seeking an exceptional Restaurant Reservations Agent ( Restaurant Reservations Sales Consultant ) to join the Maybourne Reservations team at the Corporate Office.

Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera and The Emory (Opening April 2024) – some of the world's most renowned hotels. Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

Main Duties & Responsibilities

As a Restaurant Reservations Agent ( Restaurant Reservations Sales Consultant ) you will be responsible to process reservations received via both verbal and non-verbal communication methods whilst at all times maximising revenue and dealing with the day to day administration of the Reservations Sales Office.

Your duties will include but will not be limited to:

• Making reservations across all Food & Beverage outlets for Claridge’s, The Berkeley and The Connaught to the required standards;
• To maximise restaurant revenue through cross selling and up selling;
• To maximise restaurant revenue by paying attention to agreed cover restrictions and employing cover maximisation and cross-selling techniques plus product knowledge;
• To be able to make an individual reservation to the required standard, adhering to Maybourne policies, relating to telephone standards, cancellation policies and written confirmations;
• Creating renowned memorable experiences for our guests.

Entry Requirements

Successful candidates for our Restaurant Reservations Agent ( Restaurant Reservations Sales Consultant ) opportunity will:

• Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories;
• Demonstrate genuine dedication to Maybourne and show a commitment to consistent quality in our products and services;
• Have ideally worked in a similar role within a hotel environment, however this is not a prerequisite;
• Be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills;
• Strong customer care skills and ability to work under pressure, with excellent attention to detail;
• A high standard of personal presentation with confident, professional and welcoming personality.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.

Benefits Package

Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Eye test vouchers and contributions towards glasses*.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.
• Preferential room rates per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.