Reservations Agent

The Stafford London; City of Westminster; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Discount and cashback scheme

Staff discount on food

Training and development

Meals on duty

Complimentary dry cleaning

Referral Scheme

Job summary

The Stafford London seeks a dedicated hospitality professional for a role focused on delivering 5-star guest service. With a competitive salary of up to £30,000 per year inclusive of service charge, you'll play a key role in ensuring client satisfaction.

Your responsibilities include managing reservations, maintaining guest records in Opera V5, and offering excellent telephone service. The position includes valuable benefits such as staff discounts, training opportunities, and meals on duty.

Qualifications

• Passion for hospitality and guest service.
• Forward-thinking and innovative mindset.
• Excellent communication skills with clients.

Responsibilities

• Answering the telephone as per standards.
• Confirming reservations and client requests.
• Negotiating with clients for revenue optimization.
• Maintaining relationships with regular guests.
• Keeping accurate records in the Property Management System.
• Assisting with Reception duties as required.
• Staying informed about hotel tariffs and promotions.

Skills

5* guest service

Attention to detail

Telephone manner

Computer literacy

English proficiency

Tools

Opera V5

Job description

**Package of up to £30,000 per year, inclusive of basic salary and service charge**

About The Stafford London

Situated just off Piccadilly, in the heart of historic St James's, Mayfair, The Stafford London is one of the finest luxury hotels in the Capital. Alive with English character, it holds 5 AA Red Stars for its excellence.

The Stafford London is ideal for West End theatres, dining, and shopping at Bond Street, Jermyn Street and Regent Street. Green Park underground & Victoria Station are within walking distance. Surrounded by art galleries and museums, the property is next to the royal palaces and parks.

If you have a passion for hospitality, the drive to deliver only the best results, a keen eye for detail and first-class service skills then this may be the place for you.

Your responsibilities will include:

• Answering the telephone as per The Staffords standards
• Ensuring that all reservations, enquiries and requests are confirmed in line with Company policy
• Negotiating with clients to achieve maximum revenue profit potential, whilst satisfying clients’ needs
• Maintain relationships with our regular guests to encourage repeat business and to develop new relationships to encourage new regular guests
• Ensuring that the Property Management System (Opera V5) is maintained with accurate records for clients, agencies and companies
• Being aware of all Front Office procedures and assist with Reception duties when required
• Being fully aware of all tariffs, promotions, facilities and current activities within the hotel, the local area and London

Qualities we are looking for:

• A passion for 5* guest service
• Excellent attention to detail
• Forward-thinking and innovative
• Excellent telephone manner great with people
• Computer literate and knowledge of Opera
• Proficient in English language

What you'll get in return:

• A competitive salary
• Rewards, discount and cashback scheme
• Staff discount on food and accommodation
• Training and development
• Meals on duty
• Complimentary dry cleaning of work clothes
• Referral Scheme (Monetary value for each person you bring to work with us)

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.