Luxury Reservations Specialist - 5★ Service

The Stafford London; City of Westminster; Vor Ort; GBP 27.000 - 33.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Discount and cashback scheme

Staff discount on food

Training and development

Meals on duty

Complimentary dry cleaning

Referral Scheme

Zusammenfassung

The Stafford London seeks a dedicated hospitality professional for a role focused on delivering 5-star guest service. With a competitive salary of up to £30,000 per year inclusive of service charge, you'll play a key role in ensuring client satisfaction.

Your responsibilities include managing reservations, maintaining guest records in Opera V5, and offering excellent telephone service. The position includes valuable benefits such as staff discounts, training opportunities, and meals on duty.

Qualifikationen

• Passion for hospitality and guest service.
• Forward-thinking and innovative mindset.
• Excellent communication skills with clients.

Aufgaben

• Answering the telephone as per standards.
• Confirming reservations and client requests.
• Negotiating with clients for revenue optimization.
• Maintaining relationships with regular guests.
• Keeping accurate records in the Property Management System.
• Assisting with Reception duties as required.
• Staying informed about hotel tariffs and promotions.

Kenntnisse

5* guest service

Attention to detail

Telephone manner

Computer literacy

English proficiency

Tools

Opera V5

Jobbeschreibung

The Stafford London seeks a dedicated hospitality professional for a role focused on delivering 5-star guest service. With a competitive salary of up to £30,000 per year inclusive of service charge, you'll play a key role in ensuring client satisfaction.

Your responsibilities include managing reservations, maintaining guest records in Opera V5, and offering excellent telephone service. The position includes valuable benefits such as staff discounts, training opportunities, and meals on duty.