Reservations Administration Manager

TLH Leisure Resort; Torquay; On-site; GBP 15,000 - 22,000; Full time

Job summary

TLH Leisure Resort is seeking a Reservations Administration Manager to lead the busy Reservations Department for Group and Private bookings. You will oversee systems accuracy, support your team’s development, and uphold the high TLH standards that guests expect.

Working with the Sales & Marketing Director and the Private Sales & Revenue Manager, you’ll deliver a smooth, guest-focused reservations experience. This role suits someone who thrives on organisation and team leadership.

Qualifications

• Experience in reservations or administrative work with strong leadership skills.
• Commitment to excellence and guest-focused service.

Responsibilities

• Oversee the Reservations Team daily operations for Group and Private bookings.
• Ensure tasks are completed within deadlines and allocate Group Reservation tasks.
• Manage balance payment procedures to align with Terms & Conditions.
• Build and maintain reservation packages to keep the system accurate.
• Share responsibility for third-party allocations and invoices.
• Lead by example to uphold TLH customer service standards.
• Coach new team members and support ongoing training in the department.
• Conduct interviews and recruitment in line with company policy.
• Ensure HR procedures are followed, including induction and attendance monitoring.
• Maintain a clean, hygienic work environment and report faulty equipment.
• Follow safe working practices in the department.

Job description

Join the team shaping the future of TLH Leisure Resort

TLH Leisure Resort is on a mission to become the number one choice for hotel based leisure in Torquay. To help us achieve this, we’re strengthening our leadership team with people who are passionate about exceptional guest service, operational accuracy, and creating a seamless booking experience for every guest.

If you’re an experienced reservations or administrative professional with strong leadership skills and a commitment to excellence, this role offers the chance to make a meaningful impact at the heart of our multi hotel resort.

As Reservations Administration Manager, you will lead the day to day running of our busy Reservations Department. You’ll oversee both Group and Private bookings, ensure our systems remain accurate, support your team’s development, and uphold the high standards that define TLH.

Working closely with the Sales & Marketing Director and the Private Sales & Revenue Manager, you’ll play a key role in delivering a smooth, efficient, and guest focused reservations experience.

This is a role for someone who thrives on organisation, enjoys leading a team, and takes pride in delivering exceptional service.

Reservations Administration Manager

Company: TLH Leisure Resort

Salary: from £13.40 an hour

Hours: Full-time

Location: Torquay, TQ2 5HS

Working pattern: On-site

Job type: Contract

Posting date: 27 Oct 2026

Closing date: 13 Nov 2026

Summary

Join the team shaping the future of TLH Leisure Resort

TLH Leisure Resort is on a mission to become the number one choice for hotel based leisure in Torquay. To help us achieve this, we’re strengthening our leadership team with people who are passionate about exceptional guest service, operational accuracy, and creating a seamless booking experience for every guest.

If you’re an experienced reservations or administrative professional with strong leadership skills and a commitment to excellence, this role offers the chance to make a meaningful impact at the heart of our multi hotel resort.

Your Opportunity

As Reservations Administration Manager, you will lead the day to day running of our busy Reservations Department. You’ll oversee both Group and Private bookings, ensure our systems remain accurate, support your team’s development, and uphold the high standards that define TLH.

Working closely with the Sales & Marketing Director and the Private Sales & Revenue Manager, you’ll play a key role in delivering a smooth, efficient, and guest focused reservations experience.

This is a role for someone who thrives on organisation, enjoys leading a team, and takes pride in delivering exceptional service.

Key Responsibilities

• Oversee the operations of the Reservations Team, ensuring Group and Private bookings are managed in line with TLH policies and procedures
• Ensure all reservations tasks are completed within deadlines, including allocation of Group Reservation tasks
• Operate balance payment procedures to ensure bookings are paid in line with Terms & Conditions
• Build and maintain packages to ensure the reservation system remains accurate
• Share responsibility for third party web allocations and invoices
• Lead by example in delivering the customer service standard expected at TLH
• Coach new team members and support ongoing training within the department
• Complete interviews, selection, and recruitment of new team members in line with company policy
• Ensure all HR procedures are followed, including induction, appraisals, attendance monitoring, and reporting
• Maintain a clean and hygienic work environment and report any faulty equipment
• Follow safe working practices in