Guest-Centric Reservations Operations Lead

TLH Leisure Resort; Torquay; On-site; GBP 15,000 - 22,000; Full time

Job summary

TLH Leisure Resort is seeking a Reservations Administration Manager to lead the busy Reservations Department for Group and Private bookings. You will oversee systems accuracy, support your team’s development, and uphold the high TLH standards that guests expect.

Working with the Sales & Marketing Director and the Private Sales & Revenue Manager, you’ll deliver a smooth, guest-focused reservations experience. This role suits someone who thrives on organisation and team leadership.

Qualifications

• Experience in reservations or administrative work with strong leadership skills.
• Commitment to excellence and guest-focused service.

Responsibilities

• Oversee the Reservations Team daily operations for Group and Private bookings.
• Ensure tasks are completed within deadlines and allocate Group Reservation tasks.
• Manage balance payment procedures to align with Terms & Conditions.
• Build and maintain reservation packages to keep the system accurate.
• Share responsibility for third-party allocations and invoices.
• Lead by example to uphold TLH customer service standards.
• Coach new team members and support ongoing training in the department.
• Conduct interviews and recruitment in line with company policy.
• Ensure HR procedures are followed, including induction and attendance monitoring.
• Maintain a clean, hygienic work environment and report faulty equipment.
• Follow safe working practices in the department.

Job description

TLH Leisure Resort is seeking a Reservations Administration Manager to lead the busy Reservations Department for Group and Private bookings. You will oversee systems accuracy, support your team’s development, and uphold the high TLH standards that guests expect.

Working with the Sales & Marketing Director and the Private Sales & Revenue Manager, you’ll deliver a smooth, guest-focused reservations experience. This role suits someone who thrives on organisation and team leadership.