Reservations Admin Agent — Flexible Hours & Growth

Accor; Cambridge; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension

Additional holidays with service

Recommend a Friend program

Employee Advisory Service

Free hotel stays in UK

Flexible rota

Discount for family and friends

Career growth opportunities

One-night stay experience

Supportive team culture

Job summary

Accor's Ibis Cambridge Central Station is seeking a Reservations/Admin Agent to be the first point of contact for guests, handling bookings and enquiries with high service standards.

You will assist guests in choosing room options, manage changes and cancellations, and communicate preferences to relevant teams. English fluency is essential, and familiarity with Opera Cloud is a plus. Training will cover front-of-house functions and safety.

Qualifications

• Experience in reservations or office roles within hospitality.
• Familiarity with Opera Cloud or similar systems is a plus.
• Strong communication, organisational, and problem-solving skills.
• Positive attitude, professional appearance, and a passion for hospitality.
• Flexible with work hours and adaptable to changing needs.
• Fluent in English (additional languages are a bonus).

Responsibilities

• Respond promptly to guest enquiries via phone, email, and other channels.
• Guide guests in selecting ideal room options to maximise bookings.
• Manage bookings, including changes and cancellations.
• Record guest preferences and special requests for smooth communication.
• Collaborate with front office to optimise occupancy and guest satisfaction.
• Ensure accurate reservation details and smooth check-ins.

Skills

Reservations experience

Communication skills

Organisational skills

Problem-solving

Fluent English

Flexible with hours

Tools

Opera Cloud

Job description

Accor's Ibis Cambridge Central Station is seeking a Reservations/Admin Agent to be the first point of contact for guests, handling bookings and enquiries with high service standards.

You will assist guests in choosing room options, manage changes and cancellations, and communicate preferences to relevant teams. English fluency is essential, and familiarity with Opera Cloud is a plus. Training will cover front-of-house functions and safety.