Reservation/Admin Agent

Accor; Cambridge; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension

Additional holidays with service

Recommend a Friend program

Employee Advisory Service

Free hotel stays in UK

Flexible rota

Discount for family and friends

Career growth opportunities

One-night stay experience

Supportive team culture

Job summary

Accor's Ibis Cambridge Central Station is seeking a Reservations/Admin Agent to be the first point of contact for guests, handling bookings and enquiries with high service standards.

You will assist guests in choosing room options, manage changes and cancellations, and communicate preferences to relevant teams. English fluency is essential, and familiarity with Opera Cloud is a plus. Training will cover front-of-house functions and safety.

Qualifications

• Experience in reservations or office roles within hospitality.
• Familiarity with Opera Cloud or similar systems is a plus.
• Strong communication, organisational, and problem-solving skills.
• Positive attitude, professional appearance, and a passion for hospitality.
• Flexible with work hours and adaptable to changing needs.
• Fluent in English (additional languages are a bonus).

Responsibilities

• Respond promptly to guest enquiries via phone, email, and other channels.
• Guide guests in selecting ideal room options to maximise bookings.
• Manage bookings, including changes and cancellations.
• Record guest preferences and special requests for smooth communication.
• Collaborate with front office to optimise occupancy and guest satisfaction.
• Ensure accurate reservation details and smooth check-ins.

Skills

Reservations experience

Communication skills

Organisational skills

Problem-solving

Fluent English

Flexible with hours

Tools

Opera Cloud

Job description

We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our mission atIbis Cambridge Central Stationis to create memorable moments for our guests, by connecting hearts from arrival to farewell.

If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our Team!

Job Description

As a Reservations/Admin Agent, you'll be the first point of contact for guests, ensuring a smooth booking process and delivering excellent service. You will be responsible for handling reservations and enquiries efficiently while maintaining a high standard of guest satisfaction.

Key responsibilities will include (but are not limited to):

• Responding promptly and with professionalism to guest enquiries via phone, email, and other communication channels.
• Guide guests in selecting the ideal room options to ensure the best experience and maximise booking potential.
• Efficiently manage bookings, including changes and cancellations.
• Record guest preferences and special requests for seamless communication with departments.
• Collaborate with the front office and teams to optimise occupancy and guest satisfaction.
• Ensure accurate reservation details and smooth check-ins for every guest.

Qualifications

The successful candidate will possess the following:

• Previous experience in reservations or office roles within hospitality.
• Familiarity with Opera Cloud or similar systems is a plus.
• Strong communication, organisational, and problem-solving skills.
• Positive attitude, professional appearance, and a passion for hospitality.
• Flexible with work hours and adaptable to changing needs.
• Fluent in English (additional languages are a bonus).

Additional Information

Why Join Us?

• Competitive salary and benefits package, including pension, additional holidays with service, a "Recommend a Friend" program and Employee Advisory Service.
• Innovative Environment: Be part of a forward-thinking organization where your ideas matter.
• Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
• Flexible rota.
• Discount for you and your friends & family in all Accor Hotel worldwide
• Opportunities for career growth and international development.
• A one-night stay experience to help you understand guest needs.
• A supportive work environment with an engaging team culture.

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

By joining us as a Reservation/ Admin Agent, you will become part of a friendly team of 40 talents.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest's perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

By working at theIbis Cambridge Central Station,you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Information on the processing of personal data
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