Reservation Agent

iBookiGo; Richmond (VA); On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Travel perks

Training & support

Top suppliers

Job summary

iBookiGo is seeking a dedicated Reservation Agent to join our hospitality team in the United Kingdom. You will build a brand within travel services, manage customer reservations, and ensure exceptional experiences through strong organization and proactive service.

The role emphasizes phone etiquette, data entry, and upselling opportunities in a fast-paced environment. Training is provided, and the position offers benefits and access to exclusive travel perks.

Qualifications

• Experience in sales is highly preferred.
• Prior management skills is highly preferred.
• Strong administrative skills with proficiency in Word and data entry.
• Excellent phone etiquette and communication skills.
• Proven organizational abilities to manage multiple tasks effectively.
• A background in technology or marketing is a plus.

Responsibilities

• Handle incoming reservation requests via phone, email, and online platforms.
• Assist customers with inquiries regarding services, availability, and pricing.
• Maintain accurate records of reservations and customer interactions through data entry.
• Manage inventory of available services and update systems as necessary.
• Provide support for administrative tasks related to booking management.
• Utilize sales techniques to promote additional services and upsell where appropriate.
• Ensure compliance with company policies and procedures while maintaining a high level of customer satisfaction.

Skills

Sales experience

Management experience

Administrative skills

Phone etiquette

Organizational skills

Tech-savvy

Tools

Word

CRM software

Job description

Overview

We are seeking a dedicated and detail-oriented Reservation Agent to join our partnership. This role includes building a brand within the hospitality industry. The ideal candidate will play a crucial role in managing customer reservations and ensuring an exceptional experience for their clients. This position requires strong organizational skills, excellent phone etiquette, and the ability to work efficiently in a fast-paced environment. It is vital to be a self-starter, tech savvy individual who shows initiative.

Duties

• Handle incoming reservation requests via phone, email, and online platforms.
• Assist customers with inquiries regarding services, availability, and pricing.
• Maintain accurate records of reservations and customer interactions through data entry.
• Manage inventory of available services and update systems as necessary.
• Provide support for administrative tasks related to booking management.
• Utilize sales techniques to promote additional services and upsell where appropriate.
• Ensure compliance with company policies and procedures while maintaining a high level of customer satisfaction.

Experience

The successful candidate will possess the following skills:

• Experience in sales is highly preferred.
• Prior management skills is highly preferred.
• Strong administrative skills with proficiency in Word and data entry.
• Excellent phone etiquette and communication skills.
• Proven organizational abilities to manage multiple tasks effectively.
• A background in technology or marketing is a plus.

What We Offer:

• Exclusive Travel Perks: Access agent-only discounts, FAM trips, and special rates for personal travel.
• Comprehensive Training & Support: Whether you're new to travel or a seasoned pro, we provide full training and ongoing support.
• Work with Top Travel 200 Suppliers: Partner with industry-leading brands to offer your clients the best travel experiences. Top Brands include: ExpediaTAAP, Disney, Carnival, Royal Caribbean, Virgin Voyages, Marriott, Dreams, Hyatt, Riu, Sandals, etc.

What Were Looking For:

• A passion for travel and helping others create amazing memories.
• Strong communication and customer service skills.
• Self-motivated and able to manage tasks independently.
• No prior travel experience required if you're eager to learn, well provide all the training you need!
• A computer and reliable internet connection are required and not provided.

Learn More:

Ready to start a career that lets you travel while earning a great income? We want to hear from you!

Check out our Careers Page:
https://careers.ibookigo.com/