Customer Representative Agent

Getaway Travel Agency; Manchester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

100% remote work

Opportunities for growth

Travel perks and discounts

Ongoing training

Job summary

A travel agency based in the United Kingdom seeks a Travel Customer Representative to support clients throughout their travel journey. The candidate will respond to inquiries, assist with bookings, and ensure exceptional service. The role is fully remote, offering flexible scheduling, travel perks, and opportunities for growth. Ideal applicants should have strong customer service skills and a passion for travel. Join us and start your journey in creating memorable experiences for others.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience in travel or hospitality.
• Organized and dependable with high attention to detail.
• Comfortable with technology and quick to learn systems.
• Passion for travel and helping others plan experiences.

Responsibilities

• Respond promptly to client inquiries via various platforms.
• Assist with travel bookings and special requests.
• Provide accurate information about destinations.
• Follow up with clients to confirm trip satisfaction.
• Handle complaints with empathy and problem-solving.

Skills

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Job description

About the job Travel customer representative

As a Travel Customer Representative you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries resolve issues provide booking updates and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email phone and messaging platforms.
• Assist with travel bookings changes cancellations and special requests.
• Provide accurate information about destinations travel documents and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized dependable and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If youre enthusiastic about travel and love creating memorable experiences for others wed love to hear from you. Apply today and start your journey with Viaja con Andrea!

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash HandlingStocking

Employment Type: Full Time

Experience: years

Vacancy: 1