Reservation Agent

www.findapprenticeship.service.gov.uk - Jobboard; Liverpool City Region; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hospitality firm in Liverpool is seeking a passionate Reservations Agent to support their pricing strategy and enhance guest experiences. With a minimum of 2 years in a busy hotel and ideally 1 year in an IHG property, you'll manage bookings and relationships with corporate bookers. This role offers competitive pay, growth opportunities, and an inclusive work environment.

Benefits

Competitive salary

Career growth opportunities

24/7 access to an online GP

Employee discounts

Training and development programs

Qualifications

• Minimum 2 years experience in Reception or Reservations in a busy city centre hotel.
• Preferably 1 year experience within an IHG branded property.
• Passionate about providing an exceptional guest experience.

Responsibilities

• Support the hotel pricing strategy and ensure maximum revenue.
• Convert reservation enquiries into materialised bookings.
• Manage relationships with local corporate bookers.

Skills

Customer service

Sales skills

Communication skills

Job description

Lighthouse Hotel Management are currently looking for a passionate Reservations Agent, to join our fabulous team at The Halyard in Rope Walks Liverpool.

About The Halyard at Ropewalks Liverpool, Vignette Collection

A 133 bedroom hotel opened in 2024. It’s in a fantastic downtown location in the Ropewalks area of Liverpool, one of the UK’s hippest areas, the perfect place for IHG’s Luxury Lifestyle brand. The hotel has a smart restaurant and bar, and we’ve located the gym, the meeting room and the suites on the top floor to take advantage of the amazing views of this vibrant city from their balconies.

As Reservations Agent you will be responsible for supporting the hotel pricing strategy, ensuring maximum revenue, market share and the successful conversion of reservation enquiries from individuals and groups into materialised bookings. You will help with the day-to-day relationships with local corporate bookers and utilise sales opportunities to maximise revenue.

What do we need from you?

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.You will have a minimum of 2 years experience in either Reception or Reservations in a busy city centre hotel preferably one year experience within an IHG branded property.

What's in it for you:


Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge.
Employee / Friend & Family discounts on hotel stays and dining.
Vibrant and inclusive work environment with a diverse team.
Employee recognition programs to celebrate your achievements.


Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.