Reception Supervisor

Crieff Hydro Hotel and Resort; Crieff; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Live-in accommodation

Exclusive discounts

Team rate stays

Refer a friend bonus

Guest mention rewards

Friendly team

Career progression

Wellbeing support

Staff events & annual party

Job summary

Crieff Hydro Hotel in Scotland seeks a Reception Supervisor to support the Reception Manager in running the department and delivering outstanding guest service. You will manage the team, resolve issues, upsell the resort and activities, and coordinate with other departments to ensure smooth operations.

You’ll have strong customer service experience, be systems-savvy, and familiarity with Maestro or similar booking systems is a plus.

Qualifications

• You’ll certainly have previous customer service experience.
• You’ll have good systems savvy, and if you’ve worked with Maestro or similar booking system, even better.

Responsibilities

• Support the Reception Manager in running the Reception department.
• Deal with guest check-ins, resolve issues and upsell the resort and activities.
• Communicate effectively with all departments and lead from the front.

Skills

Customer service

Man management

Problem solving

Communication

Leadership

Tools

Maestro booking system

Job description

Be part of the Family

We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.

We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued.

We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.

Crieff Hydro Hotel

In the heart of Scotland, we’re set in a 900 acre estate in stunning Perthshire. A home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self-catering lodges, 6 restaurants and over 60 onsite activities – including a spa, leisure centre, horse-riding centre and our famously exciting Action Glen. There really is something for everyone!

About The Role

A friendly welcome at reception sets the tone for a great stay at Crieff Hydro, so you'll have personality and positivity by the bucket load. You’ll deal with guest check-ins, resolve any issues, and be able to upsell the resort and all the exciting activities Crieff Hydro has to offer.

What We Need From You

As Reception Supervisor you will be responsible for supporting the Reception Manager in the running of the Reception department and helping to oversee the department. You will have good man management skills, strong customer service skills, an excellent problem solver, will help to lead from the front and gain respect from other staff members. You will also be well presented, have a bright personality and be passionate about service and working hard to ensure the department runs as well as possible. You will also communicate well with all departments and perform as an effective member of the Reception team.

You’ll certainly have previous customer service experience, and be able to show us you can deal with any issues in a caring and helpful manner. You’ll have good systems savvy, and if you’ve worked with Maestro or similar booking system, even better.

You’ll work varied shift patterns, with the earliest start time of 7am.

Rewarding success is important to us. In addition to a competitive salary and benefits package, this role is eligible for departmental incentive schemes that recognise outstanding guest service and contribution to team success. There is an opportunity for a salary review following the successful completion of probation.

What You’ll Get From Us

• Live-in Accommodation – On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
• Exclusive Discounts – Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
• Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night – where will you explore next?
• Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well-being are a priority.
• Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
• Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.

Careers at the Crieff Hydro Family of Hotels

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Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.