Reception Supervisor

Crieff Hydro Limited; Crieff; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Live-in Accommodation

Exclusive Discounts

Team Rate Hotel Stays

Refer a Friend Bonus

Guest Mention Rewards

A Friendly & Supportive Team

Career Progression

Wellbeing Support

Team Events & Annual Staff Party

Job summary

Crieff Hydro Limited invites a friendly Reception Supervisor to join our Crieff Hydro Hotel team. You will welcome guests, handle check-ins, resolve issues, and help upsell the resort and its activities to guests.

You will report to the Reception Manager, demonstrate strong customer service and people skills, and collaborate with other departments. The role starts early, with shifts beginning at 7am, and offers a competitive salary and benefits.

Qualifications

• Proven customer service experience.
• Strong people management and leadership abilities.
• Experience with Maestro or similar hotel booking systems.

Responsibilities

• Assist Reception Manager in running the department.
• Lead by example with frontline staff and ensure high service standards.
• Handle guest check-ins/queries and upsell resort activities.
• Coordinate with other departments and support shift patterns.

Skills

Customer service

People management

Upselling

Communication

Maestro booking system

Tools

Maestro booking system

Job description

Be part of the Family

We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.

We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued.

We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.

Crieff Hydro Hotel

In the heart of Scotland, we’re set in a 900 acre estate in stunning Perthshire. A home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self-catering lodges, 6 restaurants and over 60 onsite activities – including a spa, leisure center, horse-riding center and our famously exciting Action Glen. There really is something for everyone!

About the role

A friendly welcome at reception sets the tone for a great stay at Crieff Hydro, so you'll have personality and positivity by the bucket load. You’ll deal with guest check ins, resolve any issues, and be able to upsell the resort and all the exciting activities Crieff Hydro has to offer.

What we need from you:

AsReception Supervisor you will be responsible for supporting the Reception Manager in the running of the Reception department and helping to oversee the department. You will have good man management skills, strong customer service skills, an excellent problem solver, will help to lead from the front and gain respect from other staff members. You will also be well presented, have a bright personality and be passionate about service and working hard to ensure the department runs as well as possible. You will also communicate well with all departments and perform as an effective member of the Receptionteam.

You’ll certainly have previous customer service experience, and be able to show us you can deal with any issues in a caring and helpful manner. You'll have good systems savvy, and if you've worked with Maestro or similar booking system, even better.

You’ll work varied shift patterns, with the earliest start time of 7am.

Rewarding success is important to us. In addition to a competitive salary and benefits package, this role is eligible for departmental incentive schemes that recognise outstanding guest service and contribution to team success.There is an opportunity for a salary review following the successful completion of probation.

What you’ll get from us

• Live-in Accommodation – On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
• Exclusive Discounts– Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
• Team Rate Hotel Stays– Take time to recharge withdiscounted staysat all of our hotels from just £30 per night - where will you explore next?
• Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team– Work in afun, welcoming environment where team spirit and well-being are a priority.
• Career Progression– With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities togrow and explore new career paths.
• Wellbeing Support– Get 24/7 confidential supportvia theHealth Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party– We love to celebrate our people! Enjoy team events throughout the year and alegendary annual staff party.

Careers at the Crieff Hydro Family of Hotels

We have dedicated social media pages for our Careers within the Crieff Hydro Family of Hotels. Give us a follow to keep up to date with the latest careers news and insights.

Facebook: Crieff Hydro Family Careers | Crieff

Instagram: instagram.com

Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.