Duty Manager

Crieff Hydro Limited; Peebles; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Live-in Accommodation

Exclusive Discounts

Team Rate Hotel Stays

Refer a Friend Bonus

Guest Mention Rewards

A Friendly & Supportive Team

Career Progression

Wellbeing Support

Team Events & Annual Staff Party

Job summary

Crieff Hydro Limited in Peebles is seeking a proactive Duty Manager with a passion for creating magic moments to join our team. You’ll respond to guest issues promptly and help ensure guests leave with fabulous memories across all hotel operations.

You’ll work hands-on, multi-task across Food & Beverage, Housekeeping, Reception and Leisure, and provide leadership during peak times to maintain a seamless guest experience and uphold our guest‑first culture.

Qualifications

• Experience in the Hospitality Industry, particularly in supervisory/management roles.
• Working knowledge of budgeting and IT systems.
• Ability to analyze MI data to improve guest experience.
• Strong customer service orientation and interpersonal skills.

Responsibilities

• Resolve guest issues and ensure memorable guest experiences.
• Provide hands-on leadership across departments during peak times.
• Support Food & Beverage, Housekeeping, Reception and Leisure as needed.
• Communicate effectively with team members and manage priorities under pressure.

Skills

Supervisory experience

Management experience

Budgeting

IT literacy

Customer service

Job description

Be part of the Family

We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.

We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued.

We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.

Peebles Hydro

Located at the heart of the Scottish borders, we offer a welcoming place to relax, unwind and magically shut off from the pressures of modern life. We’ve been welcoming guests for over 100 years and have many stories to tell. Today, we are home to 132 bedrooms, 3 eateries, 6 function spaces, a leisure club, spa and an array of outdoor spaces. We are also home to the wonderful 1881 Gin Distillery and Gin School which offers a unique experience for its visitors.

About the Role

We have an exciting opportunity for a proactive Duty Manager with a passion for creating magic moments to join our team.

You’ll successfully see to any guest issues and ensure we make fabulous memories for our guests. You'll take every possible opportunity to talk to people, share our story and enhance the guest experience. Taking a hands‑on approach and able to multi task, you’ll support our operational departments at peak times, to make sure our customers receive a seamless experience.

We're looking for someone with experience in the Hospitality industry, particularly Food and Beverage, as you will play a crucial part in our teams – supporting all departments as required. This will vary between assisting our F&B teams during breakfast, lunch and dinner, our Housekeeping team or our Reception team at all hours of the day.

This is a fabulous opportunity to develop your management experience in various operational areas, engaging with hearts and minds every chance you create. With everything we have to see and do, we can promise you a fast‑paced and dynamic management experience.

What we need from you:

Exceptional customer service is at the heart of our business: Your friendly and engaging personality will immediately reassure our guests that they’re in safe hands.

The face of the Hydro, you’ll have exceptional product knowledge and will be a key point of contact for customers and team members. Hands on and operational, you’ll have boundless energy to check and support different areas in the business, from housekeeping to reception to food and beverage to our childcare and leisure facilities. Your enthusiasm and passion for hospitality will inspire and energise the teams you’ll support.

You’ll be able to work well under pressure, able to take control of situations and prioritise your time to make sure you’re available where the guests need you most.

We need you to have previous operational supervisory / management experience in the Hospitality Industry and have a working knowledge of budget and IT to work with our systems. You’ll recognise trends from MI and use this to make a difference in improving the guest experience.

What you’ll get from us

• Live-in Accommodation– Affordable housing with bills included may be available. Availability and rates (set by HMRC) can be discussed at interview.
• Exclusive Discounts– Enjoyfree leisure membership for you and a partner,30% off retail, 50% of food and drinks, and reduced rates on hotel activities.
• Team Rate Hotel Stays– Take time to recharge withdiscounted staysat all of our hotels from just £30 per night - where will you explore next?
• Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team– Work in afun, welcoming environmentwhere team spirit and well‑being are a priority.
• Career Progression– With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities togrow and explore new career paths.
• Wellbeing Support– Get 24/7 confidential supportvia theHealth Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party– We love to celebrate our people! Enjoy team events throughout the year and alegendary annual staff party.

Careers at the Crieff Hydro Family of Hotels

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Please note:

This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.