Resales & Staircasing Manager

Consortium; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Guinness is seeking a Resales & Staircasing Manager to join the London-based team on a permanent, full-time basis (35 hours per week). The role is hybrid with office and remote working from our Euston Road office.

You will manage resales and staircasing transactions, prepare management packs for leasehold sales, lead the Resales & Staircasing team, and deliver a high-quality, customer-focused service to Guinness homeowners and prospective homeowners.

Qualifications

• Experience in homes sales transactions and conveyancing processes.
• Knowledge of housing legislation and service charges.
• Proven ability to manage varied workloads and meet targets.
• Budget management and team leadership experience.
• Strong communication and stakeholder management skills.
• Experience delivering resales and staircasing activity within housing providers.

Responsibilities

• Manage resales and staircasing transactions.
• Provide management packs for leasehold sales.
• Lead the Resales & Staircasing team.
• Ensure high-quality, customer-focused service to Guinness homeowners and prospective buyers.
• Develop and monitor service delivery plans with external partners.

Skills

Homes sales transactions

Leadership

Customer service

Microsoft Office

Communication skills

Budget management

Stakeholder management

Housing legislation

Education

Level 3 or higher

Degree level

Residential Property Level 4

Job description

Responsibilities

Managing resales and staircasing transactions, leading the Resales & Staircasing team

Qualifications

Educated to Level 3 (A level or equivalent) or higher

About the role

We have an exciting opportunity for a Resales & Staircasing Manager to join the Guinness Team. This is a permanent, full-time position (35 hours per week) based in our London, Euston Road office. We offer a hybrid working arrangement, combining office and remote working.

This role will manage resales and staircasing transactions, provide management packs for leasehold sales, lead the Resales & Staircasing team, and ensure the delivery of a high-quality, customer-focused service to Guinness homeowners and prospective homeowners.

What we are looking for

We are looking for someone with strong experience in home sales transactions and an understanding of housing legislation, conveyancing processes, service charges, and industry best practice. The successful candidate will have a proven track record of managing diverse workloads, meeting performance targets, and delivering high standards of accuracy and organisation.

You will bring experience of working effectively with external partners,strong leadership, people management, and budget management skills. A customer-focused approach is essential, with the ability to develop and monitor service delivery plans that drive positive outcomes.

The ideal candidate will possess excellent written and verbal communication skills, be proficient in Microsoft Office, and consistently demonstrate the Guinness Behaviours.

You will be able to demonstrate these essential skills

• Significant experience and expertise in homes sales transactions.
• Strong knowledge of current housing legislation, the conveyancing process, service charges and best practice.
• Significant experience of managing a varied workload and meeting performance targets.
• Excellent attention to detail and organisational skills ? ability to prioritise tasks and handle changing priorities.
• Proven track record of working constructively with external agencies and partners.
• Proven track record in leading, managing and motivating teams and budget management.
• Significant customer service experience, with the ability to produce, implement and monitor service delivery plans.
• Excellent oral and written communications.
• Excellent knowledge of Microsoft Office.
• Demonstrates the Guinness Behaviours.
• Experience of working within the housing industry.
• Direct experience in the delivery of resales and staircasing activity within a Registered Provider.
• Educated to Level 3 (A level or equivalent) or higher.
• Educated to degree level (or equivalent).
• Sale of Residential Property level 4 Award.