The Guinness Partnership

Love Charity Jobs; Havant; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid working

Job summary

The Guinness Partnership in Havant is seeking a Service Manager to lead the Repairs and Maintenance team. This permanent, full-time role is 40 hours per week, with hours 8:00 am–7:00 pm, Monday to Friday, plus Saturday mornings on a rota.

Hybrid working includes office, site, and home working, with a works van provided. Role covers Portsmouth, Waterlooville and surrounding areas; ideal candidate lives within reasonable commuting distance to support operations.

Qualifications

• Up-to-date knowledge of building construction, maintenance, repairs, and safety legislation.
• Experience leading, managing and developing and motivating teams.
• Strong knowledge of housing sector best practice and relevant legislation.
• Experience of subcontractor management.
• Proven ability to deliver a high-quality, customer-focused repairs service.
• Experience using repairs management information systems.
• Excellent written and verbal communication skills.
• Ability to effectively manage and improve operational team performance.
• Commitment to demonstrating the Guinness Behaviours.

Responsibilities

• Lead and support an area-based operational team in delivering a high-quality Responsive Repairs service.
• Drive performance and ensure excellent customer outcomes.
• Maintain high standards of service delivery across the team.

Education

Trade NVQ Level 3 or equivalent

NVQ Level 3 in First Line Management

City & Guilds qualification

SMSTS qualification

Job description

Job Type: Permanent, Full-time

About the Role

Our Repairs and Maintenance team is seeking an experienced Service Manager to join the Guinness Property team in Havant. This is a permanent position working 40 hours per week, covering operational hours between 8:00 am and 7:00 pm, Monday to Friday, plus Saturday mornings. Later shifts and Saturday coverage are shared on a rota basis.

This role leads and supports an area-based operational team in delivering a high-quality Responsive Repairs service. You will drive performance, ensure excellent customer outcomes, and maintain high standards of service delivery across the team.

We currently operate a hybrid working model, combining office, site-based and home working. A works van will be provided for business use. As this role covers Portsmouth, Waterlooville and the surrounding areas, the successful candidate should be based within these locations or within a reasonable commuting distance to support operational requirements effectively.

What we are looking for

You will have experience leading, managing and developing operational teams, together with a strong understanding of building construction, social housing repairs, and relevant health and safety legislation. You will also have practical trade experience, supported by a relevant NVQ or City & Guilds qualification.

In addition, you will be able to demonstrate the following:

Essential skills and experience

• Up-to-date knowledge of building construction, maintenance, repairs, and safety legislation.
• Experience leading, managing, developing and motivating teams.
• Strong knowledge of housing sector best practice and relevant legislation.
• Experience of subcontractor management.
• Proven ability to deliver a high-quality, customer-focused repairs service.
• Experience using repairs management information systems.
• Excellent written and verbal communication skills.
• Ability to effectively manage and improve operational team performance.
• A commitment to demonstrating the Guinness Behaviours.

Desirable skills and experience

• Experience working as part of a management team delivering frontline services.
• Excellent organisational and time management skills.

Qualifications:

• Relevant technical qualification, such as a Trade NVQ Level 3 or equivalent.
• NVQ Level 3 in First Line Management.
• Site Management Safety Training Scheme (SMSTS) qualification.

Additional Information

This position is subject to a Basic DBS check, which will be funded by The Guinness Partnership.