Resales & Staircasing Manager

The Guinness Partnership; Greater London; Hybride; GBP 55 000 - 75 000; Plein temps

Résumé du poste

The Guinness Partnership in London is seeking a Resales & Staircasing Manager to oversee resales and staircasing transactions from our Euston Road office. The role includes leading the Resales & Staircasing team and delivering high-quality, customer-focused service with a hybrid office/remote setup.

Ideal candidates will have proven experience in Home sales, housing legislation, conveyancing processes, and strong leadership and budgeting skills, with excellent communication and MS Office

Qualifications

• Significant experience in home resales transactions and understand housing legislation.
• Proven ability to manage diverse workloads and hit targets.
• Strong leadership, people and budget management skills.
• Excellent written and verbal communication, with customer focus.

Responsabilités

• Manage resales and staircasing transactions and provide management packs for leasehold sales.
• Lead the Resales & Staircasing team and ensure high-quality service delivery to Guinness homeowners.
• Develop and monitor service delivery plans and drive positive outcomes.
• Collaborate with external partners to achieve targets and maintain accuracy.

Connaissances

Team leadership

Budget management

Customer service

Communication

Conveyancing knowledge

Housing legislation

Microsoft Office

Formation

Level 3+ qualification

Degree (desirable)

Sale of Residential Property Level 4 Award

Outils

Microsoft Office

Description du poste

About the role

We have an exciting opportunity for a Resales & Staircasing Manager to join the Guinness Team. This is a permanent, full-time position (35 hours per week) based in our London, Euston Road office. We offer a hybrid working arrangement, combining office and remote working.

Job Description

This role will manage resales and staircasing transactions, provide management packs for leasehold sales, lead the Resales & Staircasing team, and ensure the delivery of a high-quality, customer-focused service to Guinness homeowners and prospective homeowners.

What We Are Looking For

We are looking for someone with strong experience in home sales transactions and an understanding of housing legislation, conveyancing processes, service charges, and industry best practice. The successful candidate will have a proven track record of managing diverse workloads, meeting performance targets, and delivering high standards of accuracy and organisation.

You will bring experience of working effectively with external partners, strong leadership, people management, and budget management skills. A customer-focused approach is essential, with the ability to develop and monitor service delivery plans that drive positive outcomes.

The ideal candidate will possess excellent written and verbal communication skills, be proficient in Microsoft Office, and consistently demonstrate the Guinness Behaviours.

You Will Be Able To Demonstrate These Essential Skills

• Significant experience and expertise in homes sales transactions.
• Strong knowledge of current housing legislation, the conveyancing process, service charges and best practice.
• Significant experience of managing a varied workload and meeting performance targets.
• Excellent attention to detail and organisational skills – ability to prioritise tasks and handle changing priorities.
• Proven track record of working constructively with external agencies and partners.
• Proven track record in leading, managing and motivating teams and budget management.
• Significant customer service experience, with the ability to produce, implement and monitor service delivery plans.
• Excellent oral and written communications.
• Excellent knowledge of Microsoft Office.
• Demonstrates the Guinness Behaviours.

Desirable Skills

• Experience of working within the housing industry.
• Direct experience in the delivery of resales and staircasing activity within a Registered Provider.
• Paralegal or Legal conveyancing background.

Essential Qualifications

• Educated to Level 3 (A level or equivalent) or higher.

Desirable Qualifications

• Educated to degree level (or equivalent).
• Sale of Residential Property level 4 Award.

About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.