Resales Executive

Sellick Partnership; East Hampshire; Sur place; GBP 32 000 - 39 000; Plein temps

Résumé du poste

Sellick Partnership Ltd are supporting a well-established housing association by recruiting an experienced Resales Executive to join their Home Ownership team.

The role focuses on managing resales of Shared Ownership properties, acting as the main contact for homeowners and prospective buyers, and coordinating sales from instruction through to completion with strong emphasis on compliance and customer service.

Qualifications

• Experience in busy property sales, residential sales, housing or customer-focused environments.
• Understanding of the property sales process, conveyancing, and mortgages.
• Ability to manage multiple cases and priorities with attention to detail.

Responsabilités

• Manage Shared Ownership property resales from start to completion.
• Act as the main point of contact for homeowners and prospective buyers.
• Advise customers on the resale process and provide clear information.
• Assess buyer applications and check eligibility for home ownership schemes.
• Carry out financial assessments and ensure buyers meet qualifying criteria.
• Complete Anti-Money Laundering and other compliance checks.
• Liaise with solicitors, Local Authorities, HomeBuy Agents and external partners.
• Arrange property viewings and provide accurate property information.
• Maintain accurate records and update internal systems throughout the sales process.
• Prepare reports and updates for management and external partners.
• Support the promotion of Shared Ownership and other home ownership schemes.

Connaissances

Customer service

Communication skills

Organisation

Time management

IT skills (Word, Excel)

Outils

Microsoft Word

Excel

Description du poste

Resales Executive

Location: Eastleigh
Salary: £35052
Contract: Fixed term - 6-12 months
Working Pattern: Full-time - 37 hours per week

Sellick Partnership Ltd are supporting a well-established and highly regarded housing association with recruiting an experienced Resales Executive to join their Home Ownership team.

This is an exciting opportunity for someone with experience in residential property sales, Shared Ownership or housing, who is passionate about delivering excellent customer service and managing property transactions from start to finish.

The Role

As a Resales Executive, the successful candidate will take responsibility for managing the resale of Shared Ownership properties, acting as the main point of contact for homeowners and prospective purchasers throughout the process.

The role will involve coordinating sales from initial instruction through to completion, ensuring that all administrative, financial and compliance requirements are completed accurately and within agreed procedures.

Key responsibilities will include:

• Managing Shared Ownership property resales from start to completion.
• Acting as the main point of contact for homeowners and prospective buyers.
• Advising customers on the resale process and providing clear and accurate information.
• Assessing buyer applications and checking eligibility for relevant home ownership schemes.
• Carrying out financial assessments and ensuring buyers meet the required qualifying criteria.
• Completing Anti-Money Laundering and other necessary compliance checks.
• Liaising with solicitors, Local Authorities, HomeBuy Agents and other external partners.
• Arranging and assisting with property viewings and providing accurate property information.
• Maintaining accurate records and updating internal systems throughout the sales process.
• Preparing reports, statistics and updates for management and external partners.
• Supporting the promotion of Shared Ownership and other home ownership schemes.
• Assisting with open days, launches and external housing events when required.
• Working collaboratively with internal teams to ensure enquiries and customer cases are dealt with efficiently.
• Ensuring all activity is carried out in accordance with relevant legislation, policies and procedures.

About You

The successful candidate will ideally have previous experience within a busy property sales, residential sales, housing or customer-focused environment.

You will have a good understanding of the property sales process and conveyancing, together with an understanding of mortgages, affordability and the challenges faced by first-time buyers.

The role would suit an organised and commercially aware individual who is confident managing multiple cases and competing priorities while maintaining a high level of attention to detail.

You will also need:

• Excellent customer service and communication skills.
• Strong organisational and time-management skills.
• The ability to build effective relationships with customers and professional stakeholders.
• Good attention to detail and the ability to work accurately with financial and numerical information.
• The ability to work independently and use initiative while following established procedures.
• Good IT skills, particularly Microsoft Word and Excel.
• The ability to communicate with empathy and professionalism when dealing with sensitive or challenging customer situations.
• A flexible approach and the ability to respond positively to changing priorities.

The Opportunity

This is an excellent opportunity to join a well-established housing association and play an important role within its Home Ownership team.

The successful candidate will have the opportunity to develop their experience within Shared Ownership, residential property sales and home ownership services, while supporting customers through what can be one of the most important financial transactions of their lives

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.