Resales Executive

Sellick Partnership; Eastleigh; On-site; GBP 32,000 - 39,000; Full time

Job summary

Sellick Partnership is recruiting a Resales Executive in Eastleigh to manage Shared Ownership property resales from instruction to completion. You will act as the main contact for homeowners and buyers, coordinating sales and ensuring accurate handling of financial and compliance checks.

The role requires experience in residential property sales or housing, a customer-focused approach, and the ability to manage multiple cases with attention to detail.

Qualifications

• Experience in busy property sales, residential sales, housing or customer-focused environment.
• Understanding of the property sales process and conveyancing.
• Understanding mortgages, affordability and challenges for first-time buyers.

Responsibilities

• Manage Shared Ownership property resales from start to completion.
• Act as main contact for homeowners and prospective buyers.
• Advise customers on the resale process with clear information.
• Assess buyer applications and check eligibility for home ownership schemes.
• Carry out financial assessments and ensure buyers meet qualifying criteria.
• Complete AML and other compliance checks.
• Liaise with solicitors, Local Authorities, HomeBuy Agents and partners.
• Arrange and assist with property viewings and provide accurate information.
• Maintain records and update internal systems throughout the sales process.
• Prepare reports, statistics and updates for management and external partners.
• Support promotion of Shared Ownership and other schemes.
• Assist with open days, launches and housing events.
• Work with internal teams to handle inquiries and cases efficiently.
• Ensure activity complies with legislation, policies and procedures.

Skills

Customer service

Communication

Organisational skills

Time management

Relationship building

Attention to detail

Independent working

IT skills

Empathy

Flexibility

Tools

Microsoft Word

Excel

Job description

Resales Executive

Location: Eastleigh

Salary: £35052

Contract: Fixed term - 6-12 months

Working Pattern: Full-time - 37 hours per week

Sellick Partnership Ltd are supporting a well-established and highly regarded housing association with recruiting an experienced Resales Executive to join their Home Ownership team.

This is an exciting opportunity for someone with experience in residential property sales, Shared Ownership or housing, who is passionate about delivering excellent customer service and managing property transactions from start to finish.

The Role

As a Resales Executive, the successful candidate will take responsibility for managing the resale of Shared Ownership properties, acting as the main point of contact for homeowners and prospective purchasers throughout the process.

The role will involve coordinating sales from initial instruction through to completion, ensuring that all administrative, financial and compliance requirements are completed accurately and within agreed procedures.

• Managing Shared Ownership property resales from start to completion.
• Acting as the main point of contact for homeowners and prospective buyers.
• Advising customers on the resale process and providing clear and accurate information.
• Assessing buyer applications and checking eligibility for relevant home ownership schemes.
• Carrying out financial assessments and ensuring buyers meet the required qualifying criteria.
• Completing Anti-Money Laundering and other necessary compliance checks.
• Liaising with solicitors, Local Authorities, HomeBuy Agents and other external partners.
• Arranging and assisting with property viewings and providing accurate property information.
• Maintaining accurate records and updating internal systems throughout the sales process.
• Preparing reports, statistics and updates for management and external partners.
• Supporting the promotion of Shared Ownership and other home ownership schemes.
• Assisting with open days, launches and external housing events when required.
• Working collaboratively with internal teams to ensure enquiries and customer cases are dealt with efficiently.
• Ensuring all activity is carried out in accordance with relevant legislation, policies and procedures.

About You

The successful candidate will ideally have previous experience within a busy property sales, residential sales, housing or customer-focused environment.

You will have a good understanding of the property sales process and conveyancing, together with an understanding of mortgages, affordability and the challenges faced by first-time buyers.

The role would suit an organised and commercially aware individual who is confident managing multiple cases and competing priorities while maintaining a high level of attention to detail.

You will also need:

• Excellent customer service and communication skills.
• Strong organisational and time-management skills.
• The ability to build effective relationships with customers and professional stakeholders.
• Good attention to detail and the ability to work accurately with financial and numerical information.
• The ability to work independently and use initiative while following established procedures.
• Good IT skills, particularly Microsoft Word and Excel.
• The ability to communicate with empathy and professionalism when dealing with sensitive or challenging customer situations.
• A flexible approach and the ability to respond positively to changing priorities.

The Opportunity

This is an excellent opportunity to join a well-established housing association and play an important role within its Home Ownership team.

The successful candidate will have the opportunity to develop their experience within Shared Ownership, residential property sales and home ownership services, while supporting customers through what can be one of the most important financial transactions of their lives

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances.

Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website