Representative - Inside Sales

CSS; Uxbridge; On-site; GBP 25,000 - 38,000; Full time

Job summary

CSS in the United Kingdom is seeking a Representative - Inside Sales to engage with existing customers, increase sales of the Company’s products and services, and create value in the buying experience. You will focus on proactive selling to expand the current account base and work with outside sales to ensure goals are met.

You will also identify opportunities, prepare quotations, and strive for improved processes while maintaining clear communication with customers and internal teams.

Qualifications

• 2–4 years sales experience in sales administration or related role.
• Proficient in Microsoft Office.
• Excellent written and verbal communication.
• Able to multitask in a team environment.
• Willing to travel 0–25%.

Responsibilities

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment.
• Increases orders by suggesting related items and checks customer buying history.
• Owns and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares quotations to secure orders and follow up on lost quotes or orders.
• Reviews open customer order reports and actions items at risk of delivery dates.
• Maintains backorder reports and customer notifications.
• Reports industry trends and customer feedback to management.

Skills

Sales experience

Communication skills

Teamwork

Multitasking

Microsoft Office

Education

High School Degree

Bachelor's degree preferred

Job description

As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.

Responsibilities:

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing and customer feedback to management.

Qualifications:

• High School Degree or Equivalent required;Bachelors’ degree preferred
• Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Working in team environment
• Communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Take action and solve a range of problems that may be difficult but are not typically complex
• Identify and define problems and possible solutions independently; chooses among existing solutions
• Ability to work independently with general supervision
• Ability to travel 0% - 25%