Representative - Inside Sales

CSS; Portsmouth; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Commission on sales

Career growth opportunities

Job summary

CSS in Portsmouth seeks an Inside Sales Representative to engage existing customers, drive sales, and upsell products. You will obtain and process orders, explain stock and delivery timelines, and collaborate with outside sales to meet targets.

The role emphasizes proactive selling, maintaining customer satisfaction, and improving processes, with travel up to 25% as needed.

Qualifications

• 2-4 years sales experience or equivalent
• Familiar with Microsoft Office; basic computer skills
• Ability to multitask in a team environment
• Clear verbal and written communication
• Detail-oriented with strong prospecting abilities
• Independent work with general supervision and travel 0-25%

Responsibilities

• Obtains orders via email and phone, verifies items, and enters orders.
• Suggests related items to increase order value and reviews buying history.
• Qualifies and develops opportunities from marketing and outside sales.
• Prepares quotations to secure orders or understand losses.
• Monitors open orders and action items to meet delivery promises.
• Reports on industry trends, pricing, and customer feedback.

Skills

Sales experience

Customer service

MS Office

Teamwork

Effective communication

Attention to detail

Independent worker

Education

High School Diploma or Equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.

Responsibilities:

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing and customer feedback to management.

Qualifications:

• High School Degree or Equivalent required;Bachelors’ degree preferred
• Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Working in team environment
• Communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Take action and solve a range of problems that may be difficult but are not typically complex
• Identify and define problems and possible solutions independently; chooses among existing solutions
• Ability to work independently with general supervision
• Ability to travel 0% - 25%

** This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.**