Associate Representative - Inside Sales

CSS; Uxbridge; On-site; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Commission opportunities

Competitive base salary

Job summary

CSS is seeking an Associate Representative - Inside Sales in the United Kingdom to engage with existing customers via phone and email, driving sales and up-selling opportunities while ensuring customer satisfaction. You will collaborate with outside sales to meet quarterly goals.

The role includes preparing quotations, tracking orders, and communicating delivery timelines, with travel up to 25% as needed. A HS diploma is required, with a preference for a Bachelor’s degree.

Qualifications

• High School Diploma or Equivalent required; Bachelor's degree preferred.
• 0-2 years in sales or sales administration.
• Proficient with Microsoft Office and basic computer skills.
• Excellent communication and team collaboration.
• Ability to multi-task and travel up to 25%.

Responsibilities

• Interact with existing customers by phone and email to increase sales.
• Upsell products and services and verify orders.
• Collaborate with outside sales to meet goals.
• Prepare quotations and follow up on orders.
• Monitor open orders and communicate delivery dates.
• Maintain backorder and expediting reports.
• Report market trends and customer feedback to management.

Skills

Sales

Customer service

Communication

Teamwork

Microsoft Office

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

CRM software

Job description

As an Associate Representative - Inside Sales, you willinteract with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will collaborate with outside sales to ensure goals are being met.

Responsibilities:

• Obtainordersthroughemailandtelephonecalls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increase orders by suggesting related items, explaining features, and checks customer’s buying history.
• With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Review open customer order reports and act on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification.

• Report industry trends, competitive pricing and customer feedback to management.

Qualifications:

• High School Degree or Equivalent required; Bachelor’s degree preferred.
• Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years).
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Ability to work in a team environment
• Ability to communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Ability to act and solve routine or standard problems
• Ability to identify and define problems and possible solutions independently; chooses among existing solutions
• Ability to work independently with supervision
• Ability to travel up to 25%

** This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.**