Repairs & Voids Programme Support Officer

Essential Employment; Southampton; On-site; GBP 19,000 - 26,000; Full time

Job summary

Essential Employment is seeking a Programme Support Officer in Southampton for a full-time temporary role. The position focuses on supporting the Repairs and Voids contract, maintaining records and documentation, and liaising with customers and contractors to ensure smooth operations.

The role requires strong administrative, data management, and communications skills to deliver excellent customer service and support contract compliance and performance activities.

Qualifications

• Supports day-to-day administration of contracts (Repairs and Voids).
• Maintains accurate records, reports and contract documentation.
• Liaises daily with customers, trade operatives, contractors and managers.
• Monitors and updates work schedules, job statuses and performance information.
• Responds to customer enquiries and provides excellent customer service.
• Assists with data management, reporting and IT-based administrative tasks.
• Supports contract compliance and operational performance activities.

Responsibilities

• Support the day-to-day administration of the Repairs and Voids contract.
• Maintain accurate records, reports, and contract documentation.
• Liaise daily with customers, trade operatives, contractors, and managers.
• Monitor and update work schedules, job statuses, and performance information.
• Respond to customer enquiries and provide excellent customer service.
• Assist with data management, reporting, and IT-based administrative tasks.
• Support contract compliance and operational performance activities.

Skills

Administrative support

Customer service

Data management

Record keeping

Job description

Essential Employment is seeking a Programme Support Officer in Southampton for a full-time temporary role. The position focuses on supporting the Repairs and Voids contract, maintaining records and documentation, and liaising with customers and contractors to ensure smooth operations.

The role requires strong administrative, data management, and communications skills to deliver excellent customer service and support contract compliance and performance activities.