Repairs & Voids Support Coordinator | Flexible Hours

London Borough of Hillingdon; Greater London; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Flexible working hours

36 Hour Week

Generous Holiday Entitlement

Local Government Pension Scheme

Perkbox Benefits

Mental Health Support and Counselling

Job summary

The London Borough of Hillingdon is seeking a Repairs and Voids Support Officer to join our Maintenance Service. You will provide high-quality administrative support to coordinate work, maintain records and support service performance.

You'll work closely with managers, contractors and colleagues to ensure repair requests and void activities are managed efficiently, with a focus on accuracy, customer service and timely reporting.

Qualifications

• Strong administrative experience in a busy service environment.
• Excellent organisational skills with ability to prioritise workloads.
• Experience with databases or case management systems.
• Attention to detail and accuracy in records.
• Excellent verbal and written communication.
• Experience supporting financial processes.
• Proficiency in Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Provide administrative support to the Repairs and Voids Service.
• Respond to customer enquiries and escalate issues.
• Support delivery of routine, complex and emergency work activities.
• Monitor, update and maintain service records and management systems.
• Assist with processing payments and resolving queries.
• Produce reports and management information to support operational performance.
• Coordinate meetings, maintain action trackers and support team planning activities.
• Work collaboratively across teams to deliver services efficiently.
• Contribute to continuous improvement initiatives that enhance service delivery.

Skills

Administrative experience

Organisational skills

Customer service

Communication skills

Microsoft Office

Tools

Databases

Case management systems

Excel

Outlook

Word

Job description

The London Borough of Hillingdon is seeking a Repairs and Voids Support Officer to join our Maintenance Service. You will provide high-quality administrative support to coordinate work, maintain records and support service performance.

You'll work closely with managers, contractors and colleagues to ensure repair requests and void activities are managed efficiently, with a focus on accuracy, customer service and timely reporting.