Repairs & Voids Admin Lead – Resident-Focused

Hillingdon Council; Uxbridge; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible Working Hours

36 Hour Week

Generous Holiday Entitlement

Local Government Pension Scheme

Job summary

Hillingdon Council is seeking a proactive Repairs and Voids Support Officer to join our Maintenance Service in the London Borough of Hillingdon. You will provide high-quality administrative and technical support, coordinating work, maintaining records and supporting performance targets.

The role requires strong organisational skills, attention to detail and a customer-focused approach to ensure residents receive an efficient and professional service.

Qualifications

• Experience in a busy service environment with strong admin skills.
• Excellent organisational ability and capacity to prioritise workloads.
• Experience using databases or case management systems.
• Meticulous record-keeping and data accuracy.
• Clear verbal and written communication skills.
• Experience supporting financial processes and following procedures.

Responsibilities

• Provide comprehensive administrative support to the Repairs and Voids Service.
• Respond to customer enquiries and escalate issues as needed.
• Support the delivery of routine, complex and emergency work activities.
• Monitor, update and maintain service records and management systems.
• Assist with financial administration, including processing payments and resolving queries.
• Produce reports and management information to support operational performance.
• Coordinate meetings, maintain action trackers and support team planning activities.
• Work collaboratively across teams to ensure efficient service delivery.
• Contribute to continuous improvement initiatives to enhance residents’ satisfaction.

Skills

Administrative experience

Organisational skills

Databases

Attention to detail

Communication skills

MS Office

Tools

Outlook

Word

Excel

Job description

Hillingdon Council is seeking a proactive Repairs and Voids Support Officer to join our Maintenance Service in the London Borough of Hillingdon. You will provide high-quality administrative and technical support, coordinating work, maintaining records and supporting performance targets.

The role requires strong organisational skills, attention to detail and a customer-focused approach to ensure residents receive an efficient and professional service.