Repairs Supervisor

Wates; Crawley; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Company vehicle/allowance (where/app)

Pension scheme

Generous holiday entitlement

Job summary

Wates Smartspace in Crawley is seeking a proactive Repairs Supervisor to oversee responsive repairs across our housing maintenance contract. You will lead and support operatives and subcontractors, drive productivity and ensure work is completed to high standards with safety at the core.

Key requirements include a strong trade background, SSSTS or equivalent, NVQ Level 2 in a relevant trade, and an excellent track record in social housing repairs supervision.

Qualifications

• Strong trade background with extensive knowledge of responsive repairs and maintenance.
• SSSTS (Site Supervisor Safety Training Scheme) or equivalent is required.
• NVQ Level 2 or equivalent in a relevant trade is desirable.

Responsibilities

• Supervise day-to-day delivery of responsive repairs across the Crawley contract.
• Lead and support operatives and subcontractors across multiple trades.
• Monitor and improve KPI performance and customer satisfaction.
• Undertake property inspections, post-inspections and quality audits.
• Promote health and safety compliance and resolve customer queries.

Skills

Leadership

Communication

Problem-solving

Time management

Education

SSSTS

NVQ Level 2 in a relevant trade

Job description

Join Our Team – Repairs Supervisor (Crawley)

We're looking for a proactive and experienced Repairs Supervisor to oversee the delivery of responsive repairs across our housing maintenance contract in Crawley. This role is ideal for someone with strong trade knowledge, excellent leadership skills, and a passion for delivering high-quality repairs services for our clients and residents.

If you enjoy leading teams, driving performance, and ensuring repairs are completed safely, efficiently, and to a high standard, this could be the perfect next step in your career.

Your Role Will Include:

Supervising the day-to-day delivery of responsive repairs across the Crawley contract.

Leading and supporting operatives and subcontractors across multiple trades, driving productivity, quality, and performance.

Working towards achieving and maintaining both client and WPS KPIs, including:

• Managing and reducing overdue repairs (WIP).
• Ensuring repairs are attended and completed within specified priority timeframes.
• Driving improvements in First Time Fix performance.
• Increasing operative productivity and jobs completed per day.
• Supporting the achievement of contractual performance measures.

Undertaking property inspections, post-inspections, and quality audits to ensure works are completed to the required standard.

Monitoring completed repairs, resolving issues, and ensuring excellent customer outcomes.

Promoting and enforcing health & safety compliance across all activities.

Acting as a key point of contact for customers, clients, and stakeholders, resolving queries and escalations professionally.

Working closely with planners, contract managers, and operational teams to ensure the effective delivery of responsive repairs.

Identifying opportunities to improve service delivery, operational performance, and customer satisfaction.

What We're Looking For:

SSSTS (Site Supervisor Safety Training Scheme) or equivalent.

Strong trade background with extensive knowledge of responsive repairs and maintenance.

NVQ Level 2 or equivalent in a relevant trade (desirable).

Knowledge of Awaab's Law, HHSRS (Housing Health and Safety Rating System), and wider housing compliance requirements would be beneficial.

Previous supervisory experience within social housing, responsive repairs, or property maintenance.

Ability to manage multiple priorities in a fast-paced operational environment.

Excellent communication, leadership, organisation, and problem-solving skills.

Proven experience managing KPIs, workforce performance, quality standards, and customer satisfaction.

Full UK driving licence.

What You'll Get:

A supportive and collaborative working environment.

Opportunities for career progression, training, and professional development.

Competitive salary and benefits package.

Company vehicle or vehicle allowance (where applicable).

Generous holiday entitlement and pension scheme.

The opportunity to play a key role in delivering essential repairs services and making a real difference to local communities.

Our commitments:

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [e-mail].u