Lead Repairs Supervisor – Housing Maintenance (Crawley)

WPS; Crawley; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Company vehicle or vehicle allowance

Generous holiday entitlement

Pension scheme

Career progression and training

Job summary

WPS is seeking a proactive Repairs Supervisor to oversee the delivery of responsive repairs on our housing maintenance contract in Crawley. You will lead trades operatives and subcontractors, drive productivity, and ensure safe, high-quality repairs for residents and clients.

You will monitor KPIs, manage competing priorities, conduct inspections, promote health and safety, and collaborate with planners and contract managers to ensure effective service delivery.

Qualifications

• SSSTS (Site Supervisor Safety Training Scheme) or equivalent.
• Strong trade background with extensive knowledge of responsive repairs and maintenance.
• NVQ Level 2 or equivalent in a relevant trade (desirable).
• Knowledge of Awaab's Law, HHSRS, and wider housing compliance requirements would be beneficial.
• Previous supervisory experience within social housing, responsive repairs, or property maintenance.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Excellent communication, leadership, organisation, and problem-solving skills.
• Full UK driving licence.

Responsibilities

• Supervising the day-to-day delivery of responsive repairs across the Crawley contract.
• Leading and supporting operatives and subcontractors across multiple trades, driving productivity, quality, and performance.
• Managing and reducing overdue repairs (WIP) and ensuring repairs are attended within priority timeframes.
• Driving improvements in First Time Fix performance and increasing jobs completed per day.
• Undertaking property inspections, post-inspections, and quality audits to ensure works meet standards.
• Promoting health & safety compliance across all activities and acting as a key contact for customers and stakeholders.

Skills

Leadership

Communication

Problem solving

Organisation

KPI management

Driving licence

SSSTS

Education

NVQ Level 2

Job description

WPS is seeking a proactive Repairs Supervisor to oversee the delivery of responsive repairs on our housing maintenance contract in Crawley. You will lead trades operatives and subcontractors, drive productivity, and ensure safe, high-quality repairs for residents and clients.

You will monitor KPIs, manage competing priorities, conduct inspections, promote health and safety, and collaborate with planners and contract managers to ensure effective service delivery.