Repairs Scheduling Manager

clarionhg; Stevenage; Hybrid; GBP 53,000 - 62,000; Full time

Job summary

Clarion Housing Group in Stevenage is seeking an experienced Repairs Scheduling Leader to head a team of around 60 Repair Planners, Team Leaders and Planners, creating a high‑performing environment where people can succeed and customers receive a seamless repairs service.

You’ll develop the ideal repair booking experience, build a centre of excellence for bookings, and collaborate with Contact Centre, Digital and field teams to ensure accurate diagnosis, scheduling and timely resolution.

Qualifications

• Experience leading repairs scheduling or resource planning teams.
• Inspirational, hands-on leader who can motivate and coach first-line leaders.
• Builds relationships with colleagues and senior stakeholders to drive improvements.

Responsibilities

• Lead and support a team of around 60 Repair Planners, Team Leaders and Planners to deliver a seamless repairs service.
• Develop the ideal repair booking experience and build a centre of excellence for bookings.
• Collaborate with Contact Centre, Digital and field teams to ensure efficient scheduling and timely resolution.

Job description

Location: Hybrid/Stevenage

Salary: £52,995 - £62,345 per annum pro rata

Hours: 39 per week

Contract Type: Fixed Term Contract until July 2027 (secondment cover)

This is a great opportunity to join our team, Employer of the Year Housing Heroes awards 2025 and Winner 2026 Inspiring Places to Work UK & Ireland .

Are you an experienced Repairs Scheduling leader who thrives on improving performance, developing people and delivering an exceptional customer experience?

We're looking for a Repairs Scheduling Manager to lead and support a team of around 60 Repair Planners, Team Leaders and Planners, creating a high-performing environment where people can succeed and customers receive a seamless repairs service.

You'll play a key role in developing our 'ideal repair booking experience', building a centre of excellence for repair bookings through accurate diagnosis, effective scheduling, proactive customer communication and timely resolution.

You'll work collaboratively with colleagues across the Contact Centre, Digital and other booking teams, Out of Hours providers and field-based teams to deliver a consistent, efficient and customer-focused booking process, ensuring the right operative, with the appropriate skills and capabilities, is assigned to resolve the repair in the customer's home.

We're looking for someone who:

• Has strong experience leading repairs scheduling or resource planning teams, ideally using dynamic scheduling systems.
• Is an inspirational, hands-on leader who can motivate, coach and develop first-line leaders and their teams.
• Builds strong relationships and works collaboratively with colleagues and senior stakeholders to identify problems, deliver change and drive service improvements.
• Leads by example, empowers others and is passionate about delivering results while improving the customer experience.

If you're a collaborative and influential leader who enjoys making a real difference to both people and performance, we'd love to hear from you.

Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

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Closing Date:

Wednesday 9th September 2026 at midnight.

This is a hybrid role with a base location at our office in Stevenage. Candidates will be expected to work flexibly between the office and home depending on business needs.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.