Repairs Scheduling Manager

Clarion Housing Group; United Kingdom; Hybrid; GBP 53,000 - 62,000; Full time

Job summary

Clarion Housing Group is seeking a Repairs Scheduling Manager for a hybrid role based in Stevenage. You will lead a team of around 60 Repair Planners, Team Leaders and Planners, driving a high-performing culture and ensuring customers receive a seamless repairs service.

You will shape the ideal repair booking experience, building a centre of excellence for scheduling with accurate diagnostics, proactive communication and timely resolution.

Qualifications

• Experience leading repairs scheduling or resource planning teams.
• Proven ability to coach first-line leaders.
• Strong stakeholder relationship building to deliver service improvements.

Responsibilities

• Lead a team of around 60 Repair Planners and Team Leaders.
• Develop the ideal repair booking experience with accurate scheduling and proactive communication.
• Collaborate across the Contact Centre, Digital, Out of Hours and field teams to ensure timely repairs.

Job description

Repairs Scheduling Manager

Location: Hybrid/Stevenage Salary: £52,995 - £62,345 per annum pro rata Hours: 39 per week Contract Type: Fixed Term Contract until July 2027 (secondment cover)

This is a great opportunity to join our team, Employer of the Year Housing Heroes awards 2025 and Winner 2026 Inspiring Places to Work™ UK & Ireland.

Are you an experienced Repairs Scheduling leader who thrives on improving performance, developing people and delivering an exceptional customer experience? We’re looking for a Repairs Scheduling Manager to lead and support a team of around 60 Repair Planners, Team Leaders and Planners, creating a high-performing environment where people can succeed and customers receive a seamless repairs service.

You’ll play a key role in developing our ‘ideal repair booking experience’, building a centre of excellence for repair bookings through accurate diagnosis, effective scheduling, proactive customer communication and timely resolution.

You’ll work collaboratively with colleagues across the Contact Centre, Digital and other booking teams, Out of Hours providers and field‑based teams to deliver a consistent, efficient and customer‑focused booking process, ensuring the right operative, with the appropriate skills and capabilities, is assigned to resolve the repair in the customer’s home.

We’re looking for someone who:

• Has strong experience leading repairs scheduling or resource planning teams, ideally using dynamic scheduling systems.
• Is an inspirational, hands‑on leader who can motivate, coach and develop first‑line leaders and their teams.
• Builds strong relationships and works collaboratively with colleagues and senior stakeholders to identify problems, deliver change and drive service improvements.
• Leads by example, empowers others and is passionate about delivering results while improving the customer experience.

If you’re a collaborative and influential leader who enjoys making a real difference to both people and performance, we’d love to hear from you.

Please review the full role profile Repairs Scheduling Manager and Behaviours & Mandatory Accountabilities OD level 4 before applying.

Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle -dive in and find out more here. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

Closing Date: Wednesday 9th September 2026 at midnight.

This is a hybrid role with a base location at our office in Stevenage. Candidates will be expected to work flexibly between the office and home depending on business needs. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

About Clarion Housing Group

Clarion Housing Group is the country’s largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online. Web: www.clarionhg.com LinkedIn: www.linkedin.com

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.