Repairs Scheduling Manager

Clarion Housing Group; Stevenage; Hybrid; GBP 53,000 - 62,000; Full time

Job summary

Clarion Housing Group is seeking a Repairs Scheduling Manager to lead a team of around 60 Repair Planners, Team Leaders and Planners, creating a high-performing environment where people can succeed and customers receive a seamless repairs service.

You will develop the ideal repair booking experience, build a centre of excellence for bookings, and collaborate with colleagues across Contact Centre, Digital and field teams to ensure the right operative with the right skills is assigned to resolve

Qualifications

• Has strong experience leading repairs scheduling or resource planning teams, ideally using dynamic scheduling systems.
• Is an inspirational, hands-on leader who can motivate, coach and develop first-line leaders and their teams.
• Builds strong relationships and works collaboratively with colleagues and senior stakeholders to identify problems, deliver change and drive service improvements.
• Leads by example, empowers others and is passionate about delivering results while improving the customer experience.

Responsibilities

• Lead and support a team of around 60 Repair Planners, Team Leaders and Planners to create a high-performing environment.
• Develop the 'ideal repair booking experience' and establish a centre of excellence for repairs bookings.
• Collaborate with Contact Centre, Digital and field-based teams to ensure the right operative with the necessary skills is assigned.
• Drive a consistent, efficient and customer-focused booking process and improve service delivery.

Skills

Repairs scheduling leadership

Resource planning

Team leadership

Tools

Scheduling software

Job description

Location: Hybrid/Stevenage
Salary: £52,995 - £62,345 per annum pro rata
Hours: 39 per week
Contract Type: Fixed Term Contract until July 2027 (secondment cover)

This is a great opportunity to join our team, Employer of the Year Housing Heroes awards 2025 and Winner 2026 Inspiring Places to Work™ UK & Ireland.

Are you an experienced Repairs Scheduling leader who thrives on improving performance, developing people and delivering an exceptional customer experience?

We're looking for a Repairs Scheduling Manager to lead and support a team of around 60 Repair Planners, Team Leaders and Planners, creating a high-performing environment where people can succeed and customers receive a seamless repairs service.

You'll play a key role in developing our 'ideal repair booking experience', building a centre of excellence for repair bookings through accurate diagnosis, effective scheduling, proactive customer communication and timely resolution.

You'll work collaboratively with colleagues across the Contact Centre, Digital and other booking teams, Out of Hours providers and field-based teams to deliver a consistent, efficient and customer-focused booking process, ensuring the right operative, with the appropriate skills and capabilities, is assigned to resolve the repair in the customer's home.

We're looking for someone who:

• Has strong experience leading repairs scheduling or resource planning teams, ideally using dynamic scheduling systems.
• Is an inspirational, hands-on leader who can motivate, coach and develop first-line leaders and their teams.
• Builds strong relationships and works collaboratively with colleagues and senior stakeholders to identify problems, deliver change and drive service improvements.
• Leads by example, empowers others and is passionate about delivering results while improving the customer experience.

If you're a collaborative and influential leader who enjoys making a real difference to both people and performance, we'd love to hear from you.

Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.

At Clarion Housing Group, we support the responsible use of AI.

Closing Date: Wednesday 9th September 2026 at midnight.

This is a hybrid role with a base location at our office in Stevenage. Candidates will be expected to work flexibly between the office and home depending on business needs.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.