Repairs Support Manager

Trent & Dove; Burton upon Trent; On-site; GBP 42,000 - 56,000; Full time

Job summary

Trent & Dove in the United Kingdom is recruiting to lead and develop the Repairs Support Team, overseeing planning, scheduling, commercial administration and customer support for a high-performing repairs and voids service.

The postholder will maximise workforce productivity by managing diaries and scheduling across employed staff and contractors, provide commercial assurance with job costing and financial controls, and drive customer satisfaction through complaints handling and service

Qualifications

• Relevant professional qualification or equivalent experience in housing, construction, business administration, commercial management or operational management.
• Experience managing scheduling, planning or workforce deployment functions within a repairs, maintenance or construction environment.
• Experience of performance management, service improvement and KPI reporting
• Experience managing customer complaints and service recovery.
• Experience working with directly employed labour and subcontractor delivery models.
• Strong leadership and people management skills.
• Strong commercial and financial awareness.
• Excellent analytical and reporting capability.
• Strong communication and stakeholder management skills.
• Ability to manage competing priorities and operational pressures.
• Full UK Driving Licence with ability to travel between office and operational sites as required.

Responsibilities

• Lead and develop the Repairs Support Team to plan, schedule and administer repairs and voids services.
• Maximise workforce productivity through diary management, resource planning and scheduling across operatives and contractors.
• Provide commercial assurance including job costing and financial controls.
• Oversee complaints and customer feedback, ensuring timely investigation and service improvements.
• Ensure services are delivered cost-effectively and in line with organisational objectives.

Skills

Scheduling & planning

Leadership

Performance management

KPI reporting

Stakeholder management

Analytical thinking

Commercial awareness

Communication

Customer service & complaints

Travel readiness

Education

Professional qualification or equivalent experience

Job description

We have an exciting opportunity to lead and develop the Repairs Support Team, ensuring the efficient planning, scheduling, commercial administration and customer support functions that underpin the delivery of a high-performing responsive repairs and voids service.

The postholder will be responsible for maximising workforce productivity through effective management of trade diaries, resource planning and scheduling processes across directly employed operatives and external contractors.

The role will provide commercial assurance across all repairs activities, ensuring accurate job costing, robust financial controls and effective validation of subcontractor and materials expenditure.

The postholder will provide oversight and support to the complaints and customer feedback function, ensuring complaints are investigated and managed within policy timescales, learning is embedded into service delivery and customer satisfaction is proactively improved through insight-led service enhancements.

The role acts as a key link between operational delivery, commercial management and customer experience, providing assurance that repairs services are delivered efficiently, cost effectively and in line with organisational objectives.

Essential experience required for the role:

• Relevant professional qualification or equivalent experience in housing, construction, business administration, commercial management or operational management.
• Experience managing scheduling, planning or workforce deployment functions within a repairs, maintenance or construction environment.
• Experience of performance management, service improvement and KPI reporting
• Experience managing customer complaints and service recovery.
• Experience working with directly employed labour and subcontractor delivery models.
• Strong leadership and people management skills.
• Strong commercial and financial awareness.
• Excellent analytical and reporting capability.
• Strong communication and stakeholder management skills.
• Ability to manage competing priorities and operational pressures.
• Full UK Driving Licence with ability to travel between office and operational sites as required.

"We thank past applicants for their prior interest, though this search targets new applications for this role"