Repairs Scheduling & Administration Manager (12 month FTC)

VIVID; Basingstoke; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

27 days holiday

Bonus scheme

Pension 6%

Life assurance 3x salary

Private medical insurance

Medicash

Electric car scheme

Learning & development

Job summary

VIVID is seeking an experienced Repairs Scheduling & Administration Manager to lead our Responsive Repairs, Administration and Compliance Planning teams in a key social housing role. This full-time position drives performance and continuous improvement to deliver safe, high-quality repairs on time.

You will manage scheduling, use data to identify improvements, and lead a high-performing team across our Basingstoke and Portsmouth offices, with hybrid working and travel as required.

Qualifications

• Confident and inspiring manager with experience managing repairs planning, administration and compliance functions in social housing, contractor or similar environment.
• Excellent people management and communication skills with a strong customer focus.
• Ability to lead change while maintaining high levels of performance.
• Sound understanding of property maintenance, compliance requirements and the social housing sector.

Responsibilities

• Lead the Repairs Scheduling, Administration, and Compliance Planning teams within Property Services.
• Drive performance, productivity and continuous improvement across planning and admin functions.
• Oversee scheduling of repair and maintenance works and ensure timeliness.
• Manage performance against key KPIs and act as escalation point for complex enquiries.
• Support delivery of wider strategic objectives through strong leadership.

Skills

People management

Communication skills

Leadership

Data analysis

Scheduling systems

KPIs

Tools

Scheduling systems

Job description

We'reVIVID! -We offer a vibrant, friendly, inclusive culture that supports,developsand attracts the best people!

We're currently looking for an experiencedRepairs Scheduling & Administration Manager to join our team in Basingstoke!This is a full time12-month fixed term position working 37 hours per weekwith, a minimum of 20% of this to be office based to promote collaboration within the team and other colleagues across the business.

The successful candidate will also be required to work from both ourPortsmouth and Basingstoke offices when business needs require, so flexibility to travel between locations is essential. Business mileage will be paid.

Want to know what we can offer you?

• 27 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme to enhance your take-home
• A generous contributory pension of 6%.We'llmatch employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan calledMedicash
• Enhanced pay for maternity, paternity,adoptionand shared parental leave
• Access to counselling,legaland financial information
• Electric car scheme
• Huge varietyof in-house & e-learning courses and a range of coaching and mentoring programmes

Here's the facts about the role:

As Repairs Scheduling & Administration Manager you'll lead our Responsive Repairs, Administration, and Compliance Planning teams within Property Services. This is a key managerial role where you'll be responsible for driving performance, productivity and continuous improvement across our planning and admin functions, ensuring repairs are completed within target timescales and delivering a consistently high-quality service to customers. You'll oversee the effective scheduling of repair and maintenance works, lead operational improvements, manage performance against key KPIs, and act as a solution-focused escalation point for complex enquiries, helping us provide safe, efficient and customer-focused services.

Working closely with operational teams, contractors and stakeholders, you'll play a pivotal role in improving service delivery, optimising operative productivity and ensuring compliance obligations are met across our homes. You'll use data and insight to identify opportunities for improvement, lead and develop high-performing teams, and support the delivery of VIVID's wider strategic objectives through strong leadership, effective decision-making and a continuous improvement mindset.

We're looking for a confident and inspiring manager with experience managing repairs planning, administration and compliance functions within a social housing, contractor or similar environment. You'll bring excellent people management and communication skills, a strong customer focus, and the ability to lead change while maintaining high levels of performance. With a sound understanding of property maintenance, compliance requirements and the social housing sector, you'll be comfortable working with performance data, dynamic scheduling systems and competing priorities. In this role you'll create a culture where teams are motivated to deliver outstanding outcomes for customers every day.

First stage interviews are due to take place 6 October

Second stage interviews are due to take place 13 October