Repairs Scheduler: Resident-Focused Planning & Coordination

Axis CLC; London Borough of Newham; On-site; GBP 19,000 - 31,000; Full time

Benefits offered by this job

Salary up to £31,000 per annum

Pension, medical scheme options and/or

Life assurance

25 days’ holiday + bank holidays

Perkbox benefits worth up to £350 per年

24/7 GP referral and wellbeing support

Volunteer day

Refer-a-friend bonus

Job summary

Axis CLC is seeking a highly organised Scheduler to join the Repairs and Maintenance team. You will plan and schedule repairs, coordinate operatives and residents, and act as the central point of contact between residents, operatives, supervisors and client teams to keep works moving smoothly from start to finish.

You will use scheduling systems such as ROCC, Opti-time or DRS, maintain accurate records and meet tight deadlines.

Qualifications

• IT literate with confidence using scheduling and job management systems.
• Excellent telephone manner and communication skills.
• Strong attention to detail and ability to prioritise workload.
• Ability to work to tight deadlines in a busy environment.
• Experience in scheduling, planning, administration or high-volume customer service/call handling.
• Experience within social housing, repairs or maintenance environments.
• Knowledge of repairs and maintenance terminology and KPIs.
• Experience using ROCC, Opti-time or DRS.

Responsibilities

• Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
• Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
• Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
• Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
• Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.
• Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
• Ensure operatives are correctly using and updating PDAs and digital systems.
• Act as the key communication link between residents, operatives and client teams.
• Maintain accurate records, notes and job updates across all systems.
• Support the wider scheduling team, providing cover during absences where required.

Skills

IT literacy

Scheduling

Telephone skills

Attention to detail

Prioritisation

Work under deadlines

Residential/social housing experience

Systems knowledge ROCC/Opti-time/DRS

Communication

Tools

ROCC

Opti-time

DRS

Job description

Axis CLC is seeking a highly organised Scheduler to join the Repairs and Maintenance team. You will plan and schedule repairs, coordinate operatives and residents, and act as the central point of contact between residents, operatives, supervisors and client teams to keep works moving smoothly from start to finish.

You will use scheduling systems such as ROCC, Opti-time or DRS, maintain accurate records and meet tight deadlines.