Scheduler

Axis CLC; City Of London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension

Medical scheme

Life assurance

25 days holiday + bank holidays

Perkbox benefits

Job summary

Axis, part of Axis CLC, is seeking a highly organised Scheduler to join our Repairs and Maintenance team in the UK. You will plan, schedule and coordinate repairs and maintenance works, acting as the central communication link between residents, operatives, supervisors and client teams.

Join a fast-paced environment where you’ll maximise operative productivity, manage urgent works efficiently and ensure timely updates across all systems.

Qualifications

• Proven experience in scheduling and planning.
• Experience in high-volume customer service/call handling.
• Experience in social housing repairs or maintenance.
• Proficient with scheduling systems and IT tools.
• Able to work to tight deadlines with strong organisation.

Responsibilities

• Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
• Plan, schedule and manage repairs and maintenance works efficiently.
• Allocate and update jobs using scheduling and job management systems.
• Coordinate daily workloads and optimise routes with supervisors and operatives.
• Monitor work in progress and close jobs within target timescales.
• Maintain accurate records across all systems.
• Support the wider scheduling team during absences.

Skills

IT literacy

Communication

Attention to detail

Deadline management

Scheduling experience

Social housing experience

Terminology knowledge

High-volume service

Tools

ROCC

DRS

Opti-time

Job description

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.

The Role

We're looking for a highly organised and customer-focused Scheduler to join our Repairs and Maintenance team.

Working in a fast-paced environment, you'll play a key role in planning and scheduling repairs and maintenance works, ensuring operatives' time is used productively while delivering a high-quality service to residents and clients. You'll act as a central point of communication between residents, operatives, supervisors and client teams, helping to keep works moving smoothly from start to finish.

Responsibilities

• Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
• Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
• Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
• Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
• Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.
• Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
• Ensure operatives are correctly using and updating PDAs and digital systems.
• Act as the key communication link between residents, operatives and client teams.
• Maintain accurate records, notes and job updates across all systems.
• Support the wider scheduling team, providing cover during absences where required.

About You

• IT literate, with confidence using scheduling and job management systems.
• Excellent telephone manner and communication skills.
• Strong attention to detail and ability to prioritise workload.
• Ability to work to tight deadlines in a busy environment.
• Experience in scheduling, planning, administration or high-volume customer service/call handling.
• Experience within social housing, repairs or maintenance environments.
• Knowledge of repairs and maintenance terminology and KPIs.
• Experience using systems such as ROCC, Opti-time or DRS.

What We Offer

• Salary: Up to £31,000 per annum
• Pension, medical scheme options and life assurance
• 25 days' holiday + bank holidays
• Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support
• 24/7 GP referral and wellbeing support service
• 1 paid volunteer day
• £2,000 refer-a-friend bonus after the referee passes probation
• Opportunities for development and progression across Axis CLC