Repairs Scheduler & Customer Service Agent - Start

Confidential; Greater London; On-site; GBP 23,000 - 32,000; Full time

Job summary

Confidential, a leading social housing organisation, is seeking an experienced Repairs Planner / Customer Service Agent to join their Kingston-based repairs and maintenance team. Immediate start; temporary to permanent; up to £20 per hour.

You will coordinate repairs and maintenance appointments, liaise with operatives, contractors and internal teams, and keep residents informed throughout the process.

Qualifications

• Experience in repairs planning, scheduling or a contact centre environment.
• Experience in social housing, property services or repairs and maintenance is highly desirable.
• Excellent communication and customer service skills.

Responsibilities

• Handling incoming calls and enquiries from residents regarding repairs and maintenance.
• Logging repair requests accurately onto the relevant systems.
• Scheduling and coordinating appointments for operatives and contractors.
• Planning and allocating repairs in line with priorities, availability and agreed timescales.
• Managing operative diaries and ensuring workloads are planned efficiently.
• Keeping residents informed of appointments, outstanding repairs and any changes.
• Liaising with operatives, contractors and internal teams to resolve repair queries.
• Following up outstanding works and ensuring repairs are progressed within agreed timescales.
• Dealing with customer queries and complaints in a professional and solutions-focused manner.
• Maintaining accurate records of repairs, appointments and customer interactions.
• Escalating urgent repairs or issues where appropriate.
• Supporting the wider repairs and customer service team with general administration.

Skills

Repairs planning

Scheduling

Customer service

Communication

Organisation

Prioritisation

Tools

Microsoft Office

Repairs management systems

Job description

Confidential, a leading social housing organisation, is seeking an experienced Repairs Planner / Customer Service Agent to join their Kingston-based repairs and maintenance team. Immediate start; temporary to permanent; up to £20 per hour.

You will coordinate repairs and maintenance appointments, liaise with operatives, contractors and internal teams, and keep residents informed throughout the process.